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Galaxy Buds Live - Low mic volume on windows 10

(Topic created on: 11/16/20 5:22 AM)
userrWJeShIsOH
Constellation
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Galaxy Buds

I am having issues with mic volume on windows 10 with the new Galaxy Buds Live. The mic volume is really low, and on video calls, no one can hear me. The mic works great on my Note 10, I am only have issue on windows 10.
I have check all the mic setting and they are max out to 100% but it's still not enough.
Any suggestions?

61 Replies
whereupon
Asteroid
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Galaxy Buds

that's what's odd - right after I first reported it, @SamsungJustin asked for more information, so I thought they were interested in fixing it.  However, since then - only silence.  Really disappointing.

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prstrindade
Cosmic Ray
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Galaxy Buds

Hello! I think it is a bug that just only correctable by a update...

Try this workaround when you use connected to Windows 10 PC:

1 - Use only one side of Buds Live, leave the other side on the closed case;

2 - Connect it to a Windows 10 PC and start the zoom meet (for example);

3 - Go to audio test;

4 - In microphone test, you will listening to a low volume but with a good quality focous on a mid and low frequencies;

5 - put it out of the ear;

6 - wait for 10 minutes;

7 - put it on ear;

8 - Test de microphone again: you will listening a very high volume, but sound focus only in mid frequencies;

I want to communicate it to a developers, I try did it via Samsung Support in Brazil, but it was not possible, they dont have a way to do that.

MaplewoodGeek
Cosmic Ray
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Galaxy Buds

That did not work for me. It's possible that after 10 minutes the bud auto shutdown and after putting it back in your ear the default recording device had reset to the built in microphone on your computer.

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prstrindade
Cosmic Ray
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Galaxy Buds

Sorry, I meant "wait for 10 secounds"...

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userj5rEWmAplP
Astronaut
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Galaxy Buds

Hi prstrindade,

 

Your workaround did really work!!!!!

 

For my case, I firstly connected earbuds to my Acer Window 10 > Open MS Teams > Make a Test Call : The Voice Mic input result is extremely Low.

 

Then, I put my left earbud (only one side) into the case and close the case. Now, Repeat a Test Call via MS Team. The voulme's now work!!!

 

(I also test with "Set up Microphone" via Window Speech Regcognition, now PC can detect my voice through Galaxby Buds Headsets)

 

Next Steps, I tried to open and put my left earbud back. Then, Bug again!! the Mic Volume's instantly low.

 

So, it's obviously a stupid Bug. Hope Samsung need to fix this soon during a long WFH period. 

 

By the way, for those who might want to test other Bluetooth/Device Headset issue > You may go to Run > type "mmsys.cpl" and check on Recording tab there. 

Best Regards,
Roong

gtCanada
Asteroid
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Galaxy Buds

 

@SamsungJustin - can you post an update please. It is 2 months now and your top unsolved issue .

 

MaplewoodGeek
Cosmic Ray
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Galaxy Buds

This is still an issue. The Galaxy Buds Live are not acceptible to make calls on Windows computers because of the low volume.

userofJZqoNagv
Astronaut
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Galaxy Buds

Same thing here with Galaxy Buds+. Useless on Windows 10, volume in extremely low. Works fine on phone, but these are not worth the price if they aren't going to work on a Windows 10 device.

Felipe_ff
Constellation
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Galaxy Buds

Decided to buy a different samsung earbuds, the galaxy buds+ and I have the same problem, gonna have to return yet again...

 

Samsung should clearly communicate that their earbuds do not work well on windows, I'm very upset.

whereupon
Asteroid
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Galaxy Buds

So...pretty sad that @SamsungJustin has abandoned us, but I did learn something today.  I sprung for a Jabra Link 370, which is just the Jabra dongle...it provides an independent Bluetooth radio/driver, completely separate from what is built in to your computer.  Plugged it in, linked my Galaxy Buds Live and...they work beautifully!  Microphone volume is great.

 

I'm assuming that the Jabra's drivers are simply better than whatever Samsung uses as default.

 

Annoying that I had to spend the extra $80 to get Samsung's earbuds to work as advertised, but there you go.