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‎10-07-2020 11:59 AM in
Galaxy BudsWhenever I am trying to skip a song while wearing my Galaxy Bud Lives it ends up triple tapping. What I mean by this is that I will tap them twice to skip the song, but it registers as tapping it three times which actually restarts the song. Typically I have to try double-tapping it 4-5 times before it actually skips the song instead of triple tapping it. I have tried tapping them with different pressures, different speeds, and on different areas but it does seems to always register two taps as three. Oddly enough when I tap it one time it does register as a single tap. But as soon as I click it twice it registers as three.
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‎10-12-2020 10:47 AM in
Galaxy BudsHave you tried resetting the earbuds to see if that corrects the touchpad issue? https://www.samsung.com/us/support/answer/ANS00078085/
If the issue persists or becomes worse, service would be recommended. For service options, please send a private message with the model code and the serial number. http://bit.ly/2XERsky
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‎10-12-2020 10:47 AM in
Galaxy BudsHave you tried resetting the earbuds to see if that corrects the touchpad issue? https://www.samsung.com/us/support/answer/ANS00078085/
If the issue persists or becomes worse, service would be recommended. For service options, please send a private message with the model code and the serial number. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎12-30-2020 07:53 PM in
Galaxy Budswhat you should be doing is putting in a physical button that's also touch sensitive so the user can have a dedicated button that you can incorporate a track skip, volume up/down, and call mute