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Constellation

Galaxy Buds Live calling quality issue

Hello,
I'm a samsung user for long time
Yesterday 17-10-2020 I bought Buds live from Samsung Turkey, but unfortunately when I use it for calling, it's very difficult for other person to hear me, specially when I'm out side, they heard the street noise and cars higher than my voice.
also when I'm recording WhatsApp voice message, if mobile far away 1 meter only from me, the record will be not good and like echo sound.
please help me

3 REPLIES 3
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Constellation

Re: Galaxy Buds Live calling quality issue

Have you tried it with noise cancelation on?
or unpaired and repaired the set?
is this your only pair of wireless headphones?
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Constellation

Re: Galaxy Buds Live calling quality issue


@HumbleBrotha wrote:
Have you tried it with noise cancelation on?
or unpaired and repaired the set?
is this your only pair of wireless headphones?

Yes, I tried everything, unfortunatly the problem is continuing, also ambient sound on/off

 

is this your only pair of wireless headphones? 

YES


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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Live calling quality issue

I apologize but you have reached technical support for products manufactured for usage in the United States. Please visit https://www.samsung.com/us/common/visitlocationsite.html to find your country's support page.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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