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Constellation

Galaxy Buds Live, cuts out and stretches sound when i put phone in pocket. (S9+ Issue)

I just recieved my Galaxy Buds Live today, and when going on a walk i decided to bring them along. 

Once i put my phone (Galaxy 9+) In my pocket the buds became choppy like I was out of range, also the sound started sounding metallic like they were being stretched. 

This has happened with some knockoff pair of buds called Arbily, which is why i switched and bought the new Buds Live.

 

This only happens outside, once i leave my house. I have turned my phone Wifi off just incase this has some thing to do with it and the issue still occurs. 

 

I have unpaired the buds via the Wearable app and repaired. Same issue.

I have ensured all updates are up to date on the wearable for the buds. 

I have unpaired my actual bluetooth connection and the same issue occurs. 

I have repaired the buds with a Ipad 7, and the connectivity is perfect. 

 

What could be happening with my S9+ to encounter such an issue? 

4 REPLIES 4
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Constellation

Re: Galaxy Buds Live, cuts out and stretches sound when i put phone in pocket...

I had the same thing happen with my Note10+
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Supernova

Re: Galaxy Buds Live, cuts out and stretches sound when i put phone in pocket...

@Ghaztly @Rovermud 

 

Hope you are doing well, my friend!

Sorry to hear about this issue with interference:

Does the guide here help? https://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

I own the Buds Live and don't have this issue on my S20 Ultra. Perhaps you have a bad pair and need a warranty exchange?

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

 

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Please click " ✓ Accept as Solution" if this reply solved your issue or pointed you in the right direction. Click the heart to let me know your appreciation! 

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Supernova

Re: Galaxy Buds Live, cuts out and stretches sound when i put phone in pocket...

@Ghaztly did this end up helping you?

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Constellation

Re: Galaxy Buds Live, cuts out and stretches sound when i put phone in pocket...

I've been having rhe same problem

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