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userTiWGA5Hjf1
Astronaut

Galaxy Buds Lost (Both the buds and the case)

PLEASE HELP

I lost my galaxy buds today. Case and the buds both. I know that there is a function in the app to locate the buds, but this only works if the buds are connected to your phone. Sadly, I assume they fell out of my pocket during class, and so they weren't connected. Is there any way to locate them like you could with your phone if it was stolen? I'm not sure if they are still in warranty, so ideally there is a solution without it.

1 REPLY 1
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Samsung Care Ambassador

Re: Galaxy Buds Lost (Both the buds and the case)

@userTiWGA5Hjf1 

 

Unfortunately there is no way. Your phone is connected to wireless networks, so it can be located, but the only connection the Buds have is to your phone, and if they don't have that, then they're offline and can't be located. The warranty will not help, it covers technical defects with a product, not lost or stolen. 



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