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HKim20119
Constellation

Galaxy Buds Not Wireless Charging

My galaxy buds I've been gifted less than two months ago have stopped wirelessly charging.

I noticed it this morning when I realized they haven't charged at all.

 

Yes, it charges when I plug in a charging cable manually.

 

The buds themselves work fine, but the charging case does not wirelessly charge. I am using a samsung approved and samsung brand wireless charger.

 

It is not the wireless charger as my phone and other devices wirelessly charge perfectly. Another to note is that this happened a few days after a software update.

 

Someone please help?

 

 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Not Wireless Charging

Thank you for reaching out. Can I please have your full model number, serial number, and software version in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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