As the title says. I just got my Galaxy Buds about 2 months ago and they were working great. The other day I wanted to use them at the gym but only the left bud would work. I tried to disconnect then reconnect, turn off bluetooth, let them charge for more than 12 hours, delete the app and plugin, delete cache, restart phone, and tried to connect to another phone. Nothing is working. I also noticed that the light indicator inside the case sometimes does not come on when I open the case and remove the buds.
These are some of the best wireless earbuds I ever owned and Im really upset they are already falling apart. Does anyone know of a solution to this??
The right bud is not charging in the case. I tried charging it my wife's galaxy bud case and still nothing. I contacted Samsung earlier this year about the issue but no results happened from that. I sent the information for my buds and the guy never responded after that. I can't update because both buds need to be connected. Im pretty tech savvy so I tried all possible ways. There's no water, moisture or physical damage. I know they come with a warranty for at least a year. Can Samsung just send me a new pair and I'll send these back. I'm a huge supporter of the company. I have 3 tvs, 4 tablets, 3 phones (since the S3) and my wife has the buds (mine don't work) so I demand some kind of customer loyalty treatment. Please get with me so we can fix this issue.
I'm having the same problem. Ever since I updated them, this last update, the right earbud will not turn on, nor charge. The red indicator light turns on as if it is charging, but it never charges. I've tried unpairing them resetting them checking phone updates and nothing seems to work. I can only use left earbud. Is there something that might have gone wrong during last update?
I don't know how can you send me a private message cuz I clicked on your name it didn't work and then I tried to respond directly to your response with no success either thank you