cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Earbuds showing up as 2 separate earbuds.Only 1 connecting at a time

JUMP TO SOLUTION
 
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Earbuds showing up as 2 separate earbuds.Only 1 connecting at a time

JUMP TO SOLUTION

Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01111318/

Reply
Loading...
Highlighted
Asteroid

Galaxy Buds - Right earbud not charging ("disconnected" status)

JUMP TO SOLUTION

Seems to be a common problem. However, I have yet to see a solution posted anywhere. Any advice?

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds - Right earbud not charging

JUMP TO SOLUTION

Any solution ?

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds - Right earbud not charging

JUMP TO SOLUTION

Not yet. They always seem to say to send them a message. That'd be fine if there were dozens of distinct problems and solutions. I wish they'd post a troubleshooting guide so the same issue doesn't have to be posted multiple times

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Right earbud not charging

JUMP TO SOLUTION

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

JUMP TO SOLUTION

I have the exact same problem and it stopped working today as well. Where can i find the model code and serial number?

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

JUMP TO SOLUTION

It's located on the bottom of the charging cradle. 

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

JUMP TO SOLUTION

Here's my takeaway:

 

1. This is a COMMON problem that Samsung appears to not be addressing

2. No one at Samsung can actually help you

3.A return must be made

4. You need proof of purchase to make an exchange

5. Verdict: You're short of luck if you got them as a Christmas gift. Thank you Samsung for stealing our money...if a citizen did this, they'd be committing First degree felony theft. Again...THANK YOU!

 

Reply
Loading...
Highlighted
Constellation

Only one galaxy bud connecting

JUMP TO SOLUTION

Hi, i have had a set of galaxy earbuds for some time now. I have never damaged them in any way. For a couple of months now, maybe half a year. The earbuds have only worked on one side at a time. Like they where two different devices. I have complained to samsungs support mail and done alot of research, looks like alot of people have this issue. But there is no help. I even use a samsung s10+ and have tried with many other phones, but it wont work. I cant update them either because then i need both buds to be connected.

 

Please help me, and all others with this issue.

Reply
Loading...