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Constellation

Right Galaxy Bud won’t work

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I have a Samsung Galaxy S8 phone and I was given the Galaxy earbuds for Christmas and now the right ear bud won't work at all. Can you please assist me with this.

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Samsung Moderator
Samsung Moderator

Re: Right ear bud won’t work

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Earbuds showing up as 2 separate earbuds.Only 1 connecting at a time

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Samsung Moderator
Samsung Moderator

Re: Earbuds showing up as 2 separate earbuds.Only 1 connecting at a time

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Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01111318/

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Asteroid

Galaxy Buds - Right earbud not charging ("disconnected" status)

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Seems to be a common problem. However, I have yet to see a solution posted anywhere. Any advice?

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Constellation

Re: Galaxy Buds - Right earbud not charging

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Any solution ?

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Asteroid

Re: Galaxy Buds - Right earbud not charging

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Not yet. They always seem to say to send them a message. That'd be fine if there were dozens of distinct problems and solutions. I wish they'd post a troubleshooting guide so the same issue doesn't have to be posted multiple times

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Right earbud not charging

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

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I have the exact same problem and it stopped working today as well. Where can i find the model code and serial number?

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Asteroid

Re: Galaxy Buds - Right earbud not charging ("disconnected" status)

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It's located on the bottom of the charging cradle. 

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