Not yet. They always seem to say to send them a message. That'd be fine if there were dozens of distinct problems and solutions. I wish they'd post a troubleshooting guide so the same issue doesn't have to be posted multiple times
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Here's my takeaway:
1. This is a COMMON problem that Samsung appears to not be addressing
2. No one at Samsung can actually help you
3.A return must be made
4. You need proof of purchase to make an exchange
5. Verdict: You're short of luck if you got them as a Christmas gift. Thank you Samsung for stealing our money...if a citizen did this, they'd be committing First degree felony theft. Again...THANK YOU!
Hi, i have had a set of galaxy earbuds for some time now. I have never damaged them in any way. For a couple of months now, maybe half a year. The earbuds have only worked on one side at a time. Like they where two different devices. I have complained to samsungs support mail and done alot of research, looks like alot of people have this issue. But there is no help. I even use a samsung s10+ and have tried with many other phones, but it wont work. I cant update them either because then i need both buds to be connected.
Please help me, and all others with this issue.