Galaxy buds right side not connect or charging

[userHJ1hBJAJPN]

My galaxy buds have been working good until the right side stopped working and it won't connect or charge the right side and the case won't charge it or show a light when I put it in there and I have searched but came up with no response on how to fix it.

[SamsungZell]

Hey there! 

I would be happy to look into your concerns. 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[RyNoteUser]

Mine are doing the exact same thing. My right bud started draining battery faster than the left then all of a sudden won't connect or charge from the case. I'm close to just getting a refund from Amazon, unless it's a painless task for an exchange through Samsung themselves.

[user7suEOSQ4KW]

Good Morning My right galaxy earbud will not connect.  I have tried uninstalling and reinstalling the Galaxy Wearable app and still nothing has changed.

[SamsungJace]

Could I have your full model code and serial number via private message?

[usergmgxiINC2n]

My left ear bud does not work and it is showing a red exclimation point

[SamsungJoJo]

Thanks for reaching out.

I will be happy to assist with your concerns.

Can you send a private message providing the full model code and the serial number from the bottom of the charging case? http://bit.ly/2GGYul4

[userxpGzPBE8fd]

I also have the problem with the left ear bud.

[ProtoLink8]

My right galaxy bud will not connect to my phone and when I put it in the case the red charging light stays on even though it charged all night.

[userCv8DCvf1lm]

Im having the same problem its frustrating