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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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Have you already tried resetting the buds?

Here is an article that can help: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds

 

 


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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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Hey there!

I just wanted to check in with you to see if you were able to reset the buds using the troubleshooting article?


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Asteroid

Re: Right earbud not charging ?

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Hello

 

Nope, I can't reset nor update the buds software without both being connected to my phone. The right bud is dead and won't charge so I can't do that. Its still dead.

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Cosmic Ray

Re: Right earbud not charging ?

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You ever tried to position it properly and it's case maybe that will help if not call technical support about it maybe they'll be able to help you out with that problem

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Asteroid

Re: Right earbud not charging ?

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Yeah, when I put in the right bud the case blinks red like its charging it. I wiggle it, repositioned it, cleaned the charging ports with a cloth, but I think the earbud might just be dead. 

 

OK, I'll see what they can do :c 

Thank you!

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Samsung Moderator
Samsung Moderator

Re: Right earbud not charging ?

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@userYVGH5kSeLN Thank you for that information. I would recommend an accessory exchange. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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Asteroid

Galaxy bud not charging

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My right bud has suddenly stop charging. The light comes on but it is not charging 

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Samsung Moderator
Samsung Moderator

Re: Galaxy bud not charging

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Thank you for reaching out! Are you charging both buds at the same time? Does it show as connected in the Wearables app?



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Asteroid

Re: Galaxy bud not charging

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Yes both are charging at the same time the left one is charging with no problem but the right one is not charging at all 

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Asteroid

Re: Galaxy bud not charging

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Yes both are charging at the same time the left one is charging with no problem but the right one is not charging at all. And in the app it shows as if it is not charged 

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