I'm having issues with my Galaxy Buds as the right ear piece is not connecting. It suddenly happened when the Wearable App updated my earbuds. I have disconnected it, reset it and even tried to charge it but nothing. The left bud worls fine and will charge but the right but when placed in the case will always show red. I don't know what to do and many of the boards I have looked up haven't given me much help.
A few things to try is to
1 check the connectivity between the pins and the right bud. (No ear wax on the pins) check the bud as well
2 plug the charging case in with the buds press down gently on the right bud till it lights up then release let them charge.
3 when done charging. Remove the right bud first till you hear it connect then the left one hope this helps
I will be happy to assist with your concerns.
Did you receive the buds as a promotion? Can you send a private message providing the full model code and serial number so I can better assist? http://bit.ly/2GGYul4
In my brand new Galaxy Earbuds, after a few days, Right Bud now shows red error sign and stopped charging and working.
When I go to "About earbuds" --> Reset button is not active, so I cannot try "Reset buds".
Thanks for reaching out.
Did you receive the buds as a promotion? When did this start happening? What other troubleshooting steps have you tried?
Also, can you send a private message providing the full model code and serial number from the bottom of the charging case? http://bit.ly/2GGYul4