JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds One Bud Won't Connect

(Topic created on: 3/14/20 2:14 AM)
userRinVqQ0FBA
Constellation
Options
Galaxy Buds

My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light  on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!

1,866 Replies
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

@user59ke4nUWZV Thank you for reaching out! I will be happy to look into what options are available. Please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Samsung_aodhRso
Constellation
Options
Galaxy Buds

How would you do that from the iPhone? Without having the buds +?

0 Likes
Reply
userULRhsnptqe
Constellation
Options
Galaxy Buds

It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.

0 Likes
Reply
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userMHA0raDPeb
Asteroid
Options
Galaxy Buds

@userULRhsnptqe I have this same issue but with the left bud

userSlaIw57xbd
Asteroid
Options
Galaxy Buds

I have the same issue. Just in 2 months right earbud stopped working

user59ke4nUWZV
Astronaut
Options
Galaxy Buds

I too have the same problem. The right bud won't connect. 


@userULRhsnptqe wrote:

It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.


 

0 Likes
Reply
Raashid_Malim
Astronaut
Options
Galaxy Buds

I have the same issue on my right earbud in my galaxy buds plus. 

0 Likes
Reply
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for reaching out! I will be happy to see what options are available. Please send a private message with the full model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userHvQi3hmGdY
Astronaut
Options
Galaxy Buds

@userULRhsnptqe wrote:

It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.


I am having the exact same problem.

0 Likes
Reply