cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Galaxy Buds Connection Problem

JUMP TO SOLUTION

I've got connection problem for my earbuds suddenly the left side went off and I can't connect it anymore, tried to unpair and pair again, tried to uninstall the Wearable gear and install it again.. 

Please anyone to support and assist me in solving this issue??!

 

nothing is working image.pngand only the right side 

Reply
Loading...
Highlighted
Cosmic Ray

Re: Galaxy Buds Connection Problem

JUMP TO SOLUTION

Hi,

 

have you tired checking the firmware update on the buds or reset it

to check for an update update:

Galaxy wearable apps>> About earbuds>> update earbuds software

to reset: 

Galaxy Wearable apps>> About Earbuds>> Reset earbuds

 

Youtube video:

https://www.youtube.com/watch?v=kq3KfogMqto

Updating Software | Samsung Galaxy Buds, shows you how to update the software on your Samsung Galaxy Buds from the app. Comment below if you need any help, s...
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Connection Problem

JUMP TO SOLUTION

Hey there @userIRQsnFBVWR

As your bud is not connecting you would not be able to test a reset. 

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model Code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Buds Connection Problem

JUMP TO SOLUTION

I have  that problem in the right bud 

And I dont know what to do

Reply
Loading...
Highlighted
Constellation

Left galaxy earbud won't charge or connect to phone

JUMP TO SOLUTION

I've been using the galaxy buds for a few weeks now just fine, but recently the left earbud won't charge or connect at all. The right one still works just fine. I've looked around and tried various fixes, but so far none of them have worked. When I put in into the case, I see a red charging light, but it won't charge.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Left galaxy earbud won't charge or connect to phone

JUMP TO SOLUTION

Hey there! thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds. You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if  Samsung is your retailer, send me a private message with your model code and serial number.

Reply
Loading...
Highlighted
Asteroid

Re: Left galaxy earbud won't charge or connect to phone

JUMP TO SOLUTION

@userUWGCLAbOb8 wrote:

I've been using the galaxy buds for a few weeks now just fine, but recently the left earbud won't charge or connect at all. The right one still works just fine. I've looked around and tried various fixes, but so far none of them have worked. When I put in into the case, I see a red charging light, but it won't charge.


 

 

check this video

 

https://www.youtube.com/watch?v=YIgv71BI4WM&feature=youtu.be

Repeat the steps if it didn't work from first time. Please comment if it helps " Subscribe " for updates if you want :D
Reply
Loading...
Highlighted
Constellation

Right bud isn't working

JUMP TO SOLUTION

My left bud seems to be working fine, however my right bud will not turn on. When i go into the wearables app the left bud appears fully charged but the right one shows a small red exclamation mark beside it. 

Reply
Loading...
Highlighted
Asteroid

Re: Right bud isn't working

JUMP TO SOLUTION

@userpU8lPRfcL4 wrote:

My left bud seems to be working fine, however my right bud will not turn on. When i go into the wearables app the left bud appears fully charged but the right one shows a small red exclamation mark beside it. 


Try this :

 

https://www.youtube.com/watch?v=YIgv71BI4WM&feature=youtu.be

Repeat the steps if it didn't work from first time. Please comment if it helps " Subscribe " for updates if you want :D
Reply
Loading...
Highlighted
Constellation

Right galaxy buds plus not connecting

JUMP TO SOLUTION

 I recieved my galaxy buds plus on friday night my left bud connected automatically with no problems but my right bud did not. I research many ways to connect the buds to another phone, letting them died out, recharing them, reseting my phone and the buds but the right right one does not connect. The only thing that shows up on my phone is the but is disconnected. Is there any way you can help me?

Reply
Loading...