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Constellation

Re: Left ear bud disconnected

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Same problem here. Left bud is no longer connected. I've tried alm the suggestions I have found. 

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Samsung Moderator
Samsung Moderator

Re: Left ear bud disconnected

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Hello!

 

I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.

 

The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If you are unable to connect after this, give these steps a try.

 

Go to Bluetooth menu and forget the device

Next, open the Wearables app and unpair the buds from the app

Once unpaired, uninstall and reinstall the Wearables app

Then reconnect the device to the phone like it was connecting for the first time

 

Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.

https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/

 

 

If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar

 

Let me know if this helped!

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Constellation

Left bud not connecting

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Left ear bud not connecting. I've tried everything solution I can find online and nothing works.  HELP!!! 

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Cosmic Ray

Re: Left bud not connecting

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hi,

 

I would suggest to mail in, if this is still in warranty

 

https://www.samsung.com/us/support/service

 

they will require you to submitt a Proof of Purchase and upload it to your samsung account or Email it in once the ticket repair is created

 

 

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Asteroid

Re: Left bud not connecting

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Repeat the steps if it didn't work from first time. Please comment if it helps " Subscribe " for updates if you want :D
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Constellation

Re: Left bud not connecting

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Seems to only work on the buds plus 

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Samsung Moderator
Samsung Moderator

Re: Left bud not connecting

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There are many reasons you could be experiencing these symptoms.

 

 Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

 

Did the bud you are experiencing these symptoms with ever connect?

- If yes, how long have you been experiencing these symptoms?

 

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Rights side not working

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Seems to me after reading everyones comments that samsung needs to replace everyones earbuds cause my right side just sropped working today after i did the upgrade... now this is not fault of our own an you guys know that but still choose to be a pain for us i have been a samsung customer for long time now an i have a s9 an a note 10 plus an the galaxy buds... so please send me another pair of buds i take photos of my earbuds box an screen shot that it say right side is disconnected...  samsung please be loyal to your loyal customers as we are the reason you are so rich... oh for my troubles i wouldnt mind another note 10 plus an i will give you my s9 as an exchange....thank you

 

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Re: Rights side not working

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Wondering if you ever got a response from this. I just developee this issue today. I know for a fact my buds were working Monday. Now the right bud says "disconnected" and nothing I do resolves

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Constellation

Right earbud fails to connect

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I have had these for 5 months and now they are not workign on the right earbud. I tried clearing the data, resetting the buds, and I also cleaned to contacts. The right earbud is dead. Really frustrating and not what I wanted out of expensive headphones.

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