I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
If you are unable to connect after this, give these steps a try.
Go to Bluetooth menu and forget the device
Next, open the Wearables app and unpair the buds from the app
Once unpaired, uninstall and reinstall the Wearables app
Then reconnect the device to the phone like it was connecting for the first time
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.
If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar
Let me know if this helped!
I would suggest to mail in, if this is still in warranty
they will require you to submitt a Proof of Purchase and upload it to your samsung account or Email it in once the ticket repair is created
check this video
There are many reasons you could be experiencing these symptoms.
Have you had a software update to your Galaxy buds recently?
- If yes, check to see if you have 2 different software version on your Galaxy buds
Did the bud you are experiencing these symptoms with ever connect?
- If yes, how long have you been experiencing these symptoms?
I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.
If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.
Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/
If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Seems to me after reading everyones comments that samsung needs to replace everyones earbuds cause my right side just sropped working today after i did the upgrade... now this is not fault of our own an you guys know that but still choose to be a pain for us i have been a samsung customer for long time now an i have a s9 an a note 10 plus an the galaxy buds... so please send me another pair of buds i take photos of my earbuds box an screen shot that it say right side is disconnected... samsung please be loyal to your loyal customers as we are the reason you are so rich... oh for my troubles i wouldnt mind another note 10 plus an i will give you my s9 as an exchange....thank you
Wondering if you ever got a response from this. I just developee this issue today. I know for a fact my buds were working Monday. Now the right bud says "disconnected" and nothing I do resolves
I have had these for 5 months and now they are not workign on the right earbud. I tried clearing the data, resetting the buds, and I also cleaned to contacts. The right earbud is dead. Really frustrating and not what I wanted out of expensive headphones.