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Constellation

Re: Left bud not connecting

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Seems to only work on the buds plus 

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Samsung Moderator
Samsung Moderator

Re: Left bud not connecting

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There are many reasons you could be experiencing these symptoms.

 

 Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

 

Did the bud you are experiencing these symptoms with ever connect?

- If yes, how long have you been experiencing these symptoms?

 

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Rights side not working

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Seems to me after reading everyones comments that samsung needs to replace everyones earbuds cause my right side just sropped working today after i did the upgrade... now this is not fault of our own an you guys know that but still choose to be a pain for us i have been a samsung customer for long time now an i have a s9 an a note 10 plus an the galaxy buds... so please send me another pair of buds i take photos of my earbuds box an screen shot that it say right side is disconnected...  samsung please be loyal to your loyal customers as we are the reason you are so rich... oh for my troubles i wouldnt mind another note 10 plus an i will give you my s9 as an exchange....thank you

 

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Constellation

Right earbud fails to connect

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I have had these for 5 months and now they are not workign on the right earbud. I tried clearing the data, resetting the buds, and I also cleaned to contacts. The right earbud is dead. Really frustrating and not what I wanted out of expensive headphones.

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Constellation

Re: Right earbud fails to connect

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Did you get through with this. Almost a month now? Are you going to exchange them? 


@userri5rwLAsgv wrote:

I have had these for 5 months and now they are not workign on the right earbud. I tried clearing the data, resetting the buds, and I also cleaned to contacts. The right earbud is dead. Really frustrating and not what I wanted out of expensive headphones.


 

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Asteroid

Left bud stuck on "disconnected" even after charging for over 24 hours

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My buds were working perfectly from Christmas day until now, but, suddenly the left bud is stuck on disconnected even after trying all troubleshooting steps I could. I reset the buds, restarted and even reset my phone, deleted and reinstalled Galaxy Wearables, tried to connect as a new device, and tried to update the software on the buds themselves, but since the left won't connect, I am unable to. I'm not sure what else to do and tried to register the device for a return on Samsung Members, but the serial number on the bottom of the case is worn to the point where I can't read the serial number. Some help would be very much appreciated. 

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Product Expert

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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Sorry you're having this issue please follow the steps on this link to try to rectify the problem 

 

https://www.samsung.com/us/support/answer/ANS00078085/

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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I mentioned that I already did this if you cared to read the initial post...

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Constellation

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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I'm having the same exact issue, with no help sofar except the link that they gave to you. Irritating to say the least

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Asteroid

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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Wonderful "support", huh?

 

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