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Samsung Moderator
Samsung Moderator

Re: Right Ear bud not connecting

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Hello,

 

If none of the troubleshooting steps have worked regarding connection issues with the Galaxy Buds, please send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist. http://bit.ly/2GGYul4

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Product Expert

Re: Right Ear bud not connecting

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Constellation

Left ear not connecting

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Was working just fine

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Product Expert

Re: Left ear not connecting

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Hi @users3i80BrZwy 

 

Sorry to hear yore going through this 

 

Restart both devices —the Galaxy Buds as well as the smartphone. Remove the Bluetooth profile for the Galaxy Buds from your smartphone and try pairing the Buds to your device again. Go to Settings > Connections > Bluetooth. ... Re-pair the Galaxy Buds to your smartphone and check to see if both buds work as usual

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Product Expert

Re: Left ear not connecting

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Left ear not connecting

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Constellation

galaxy bud left bud isnt turning on

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i just recently bought these galaxy bud + and the left one isnt turning on its not connecting but its fully charged please help thank you

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Astronaut

Re: galaxy bud left bud isnt turning on

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I have this same issue with the original galaxy buds after I left the left earbud out of the case for a couple days because I had lost it.

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Constellation

Re: galaxy bud left bud isnt turning on

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Yesterday I pulled both buds out of the pod after a full night's charging and right is connecting at 100% left won't connect and shows a red exclamation mark.  When I tap this on my phone it indicates tips for use (not an error message).  Both worked fine for the past 3 months, unsure what brought this on.  I have disconnected, reset and repaired on both the phone and the buds.  Only solution or response I have seen is from admins asking for PMs regarding model... can't update with only one bud.  Please advise.

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Asteroid

Re: galaxy bud left bud isnt turning on

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having the same problem...

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