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Asteroid

Re: Galaxy Bud+ (Right Bud) not connecting out of box.

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Place both buds in the case the tap and hold the touchpads on both buds until your case flashes red then blinks green rapidly it will stop then both buds should be synced and work correctly

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Constellation

Right bud won't connect only shows red exclamation mark

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My right galaxy bud wont connect to my phone after an update. I have unpaired and repaired. Only my left connects and works now. 

 

Help please 

 

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Product Expert

Re: Right bud won't connect only shows red exclamation mark

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hi @userGYd4rH8bye 

I'm sorry you're going through this. There seems to be an issue with your buds, my advice would be to contact 1800Samsung and they will either repair it or exchange it as long as there is no physical damage and you are in warranty.

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Samsung Moderator
Samsung Moderator

Re: Right bud won't connect only shows red exclamation mark

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Hello!

 

I can understand wanting to use both of your galaxy buds at once. I have some troubleshooting we can try to see if we can get the buds to connect properly.

 

First I would try to reset the buds, you can do so following these steps:

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If that does not help to get the buds to connect, give the next troubleshooting steps a try.

 

Go to Setting > Connections > Bluetooth and un-pair the buds from there

Next, go to the Wearable's app and un-pair the device

Then uninstall and reinstall the Wearable's app

Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.

 

 

After performing the troubleshooting if your buds are still experiencing the symptoms, could you please provide me with your model and serial number for your buds in a private message so I can assist you further. https://bit.ly/2SUXRar

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Constellation

My right earbud is not working

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It just stop working one day 

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Product Expert

Re: My right earbud is not working

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There are a few things I've done when this happened to me

 

1. Check for an update on the Samsung Wearables App

2. Use the Wearables App to check battery levels and see if it's charging within the case

3. Charge the Case along with the buds inside and reconnect through bluetooth

 

If all else fails 1-800-Samsung also helps out with these

 

Hope this helps!

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Product Expert

Re: My right earbud is not working

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Dear userOmgr1zS7aI

Hope you’re having a good day.

I’m sorry to hear about the problem you’re having with your right Galaxy Buds.

 

Pretty check the step that typicalwil has given. Before Calling  1-800-SAMSUNG please try reset the bud and repair the buds again, sometimes that will fix the problem you’re having with your right ear buds. If the problem still persist then contact 1-800-SAMSUNG for a free of charge mail in repair order.

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Samsung Moderator
Samsung Moderator

Re: My right earbud is not working

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Hello!

 

I hope you are having a fantastic day. Could you please elaborate of the symptoms you are experiencing?

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Asteroid

Left galaxy earbud is not charging

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After trying all of the trouble shooting guides, my left ear bud is not charging and drains my case.

 

Screenshot_20200324-230954_Galaxy Buds.jpg

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Constellation

Re: Left galaxy earbud is not charging

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Mine two. Have tried everything!

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