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Constellation

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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I don't have a solution but I'm experiencing this as well and have tried all of the recommended suggestions to fix it.

 

It's clearly an issue with a recent update they pushed. They worked fine until yesterday. I cannot use them like this.

 

I thought very highly of them up until now but after this issue I am glad I got them from a voucher and I didn't pay full price.

 

Should not be experiencing this from an arguably rather high end Bluetooth option. this has soured my otherwise pleasant experience with Samsung products. 

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Constellation

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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completely agree.  I have had an s7 edge, an s8, and now a note 9 with very minimal issues but my opinion is quickly deteriorating since this does not seem to be a one-off situation but, a fairly widespread issue that they neglect to help with.

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Samsung Moderator
Samsung Moderator

Re: Left bud stuck on "disconnected" even after charging for over 24 hours

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There are many reasons you could be experiencing these symptoms.

 

 Have you had a software update to your Galaxy buds recently?

- If yes, check to see if you have 2 different software version on your Galaxy buds

 

Did the the bud you are experiencing these symptoms with ever connect?

- If yes, how long have you been experiencing these symptoms?

 

I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

 

Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend an accessory exchange. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Left earbud not working or connececting

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I have galaxy earbuds, and when I connect them to my phone right earbuds connects and I can see the battery percentage on thphone app, however the left earbud seems dead with an orange exclamanation mark. Please help with any solutions, I reset the buds, restrated my device, and re conected the buds with my phone, but the problem persists

 

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Constellation

Re: Left earbud not working or connececting

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I have the same issue. I called Samsung and they will be giving me a brand new product. I have to send it in the mail and will get one in about 2 weeks.

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Constellation

sudden unconnected Galaxy Buds!

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Hello, if can anyone assist me for this as my galaxy earbuds I've got a SUDDEN inconnected my left side of my ear buds, tried to uninstall and install, reset my earbuds, tried to check the latest software but it needs to have both sides are connected to check for available software!!!!..

please if anyone got any solution!! as im stuck at home for coronavirus and cant visit any of the stores! Smiley Frustrated.. Thanks  

 

Earbuds error.JPG

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Constellation

Re: sudden unconnected Galaxy Buds!

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I'm having the same issue, but with my right. Its fully charged but it wont connect. I cant reset or download the new update because I cant connect both.20200401_013556.jpg

 

Screenshot_20200401-022052_Galaxy Buds.jpg

 

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Constellation

Right bud not connecting

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My right earbud will not connect no matter what, I have tried resetting it, deleting it, restating my phone. The red light comes on when I put it in the case on it's own but it keeps saying disconnected.

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Cosmic Ray

Re: Right bud not connecting

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Hi @userOQcRcFosll,

 

I apologize you're having this issue with your Galaxy Buds. I see that you have tried multiple steps and seems to not be working. Have you already tried reset network settings? If so, and hasn't work, try contacting 800 Samsung for further steps. They will ask for proof of purchase, so I recommend having your receipt on hand when you call. 

 

Hope this can help! Have a great day!

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Product Expert

Re: Right bud not connecting

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Hi @userOQcRcFosll ,

 

If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.


Please see the link as well

https://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

Best Regards 

JORTIZ_12

 

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