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Samsung Moderator
Samsung Moderator

Re: not connecting

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Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Right Earbud not able to connect

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I've been having trouble as I've had my buds for about 3 months now and randomly the right Earbud refuses to connect and I've tried resetting and everything and nothing works.

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Product Expert

Re: Right Earbud not able to connect

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your Galaxy Buds and the problem is still re-occurring. It sounds like a hardware issue that you are experiencing.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. You will get an exchange pair of buds after this process mailed back to you.

 

If you have any questions, please let us know.

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Product Expert

Re: Right Earbud not able to connect

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Samsung Moderator
Samsung Moderator

Re: Right Earbud not able to connect

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Hey there! thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds. You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if  Samsung is your retailer, send me a private message with your model code and serial number

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Constellation

My right earbud wont connect, always a red light despite charging for hours.

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What can I do? They are only a few months old and should not be having issues. I updated them today, perhaps thats why they stopped working.

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Product Expert

Re: My right earbud wont connect, always a red light despite charging for hours.

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Did you start experiencing this after the update or is this a reoccurring issue?

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Constellation

Re: My right earbud wont connect, always a red light despite charging for hours.

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I cannot remember, to be honest, I think i updated after the problem because I remember thinking maybe that's the reason it wasn't working. This issue has never happened before and I cannot reset or update now because only one earbud is connected.

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Constellation

Re: My right earbud wont connect, always a red light despite charging for hours.

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im having the same issue buy with my left galaxy bud

 

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Constellation

Re: My right earbud wont connect, always a red light despite charging for hours.

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So frustrating. Samsung is going to send me a brand new one after I send mine in. But it will take 2 weeks. So far no one as any solutions that have worked.

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