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Samsung Moderator
Samsung Moderator

Re: Left Bud does not connect

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Hello!

 

I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.

 

The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If you are unable to connect after this, give these steps a try.

 

Go to Bluetooth menu and forget the device

Next, open the Wearables app and unpair the buds from the app

Once unpaired, uninstall and reinstall the Wearables app

Then reconnect the device to the phone like it was connecting for the first time

 

Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.

https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/

 

 

If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further. https://bit.ly/2SUXRar

 

Let me know if this helped!

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Cosmic Ray

Re: Left Bud does not connect

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The fix is easier than you think, let me know if it works and if you know another method let me down down in the comments
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Product Expert

Re: Left Bud does not connect

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In this case your best option would be to contact samsung directly as their are no service center that will physically services the ear buds onsite these items are usually shipped out with a proof of purchase for further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Constellation

Left Galaxy Bud not connecting and Showing Exclamation Point

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I just purchased these Galaxy Buds in  mid January of this year (2020) from the Samsung website. I noticed the left earbud not connecting yesterday. I have unpaired the device; restarted the phone and paired the buds again, but no change. I have attempted to update the software, but must connect the earbuds to update software - which I can't do. What should be my next step to fixing this? 

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Product Expert

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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Hi userpCskJpiCNz,

 

Can you try to uninstall/reinstall the Wearables app and see if it will connect?  If it doesn’t I’d recommend PMing @SamsungModerator so they can provide further options.

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Product Expert

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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@userpCskJpiCNz wrote:

I just purchased these Galaxy Buds in  mid January of this year (2020) from the Samsung website. I noticed the left earbud not connecting yesterday. I have unpaired the device; restarted the phone and paired the buds again, but no change. I have attempted to update the software, but must connect the earbuds to update software - which I can't do. What should be my next step to fixing this? 


hi sorry to hear that, the one step i recommend before re doing the pairing and installing. let the battery from both headphones and charging case die. give it 5 minutes before charging them again, another 5 to give them juice. once thats done attempt to re connect. i hope this helps as the user below recommended you can always PM a @samsungmoderator.

 

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Constellation

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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Thank you for the suggestion! I will try that and see if it works. Thanks!
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Constellation

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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@Brian_SMG how do I drain the battery if I cant connect to one of the buds. 

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Product Expert

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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@user221iklD3Un 

 

it should use battery if its left out of the chargig case until one of the buds die in your case.. Below is a member who experienced it as well and seemed to fix his buds.

 

I hope this helps.

 

Re: Samsung ear bud right ear not working

Mine had that issue, I used them until they were fully drained of battery on both ear buds and charged back up to 100 and it fixed.

 

 

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Constellation

Re: Left Galaxy Bud not connecting and Showing Exclamation Point

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I'm having the same problem

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