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Product Expert

Re: Right galaxy bud not pairing

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Hi @Kelson ,

 

I definitely want to try to find you a solution and again I am sorry to hear that this is a persistent issue. 

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Product Expert

Re: Right galaxy bud not pairing

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Hi @Kelson ,

 

Just to clarify so I am not making you do repeat steps. You have Factory reset the buds?

 

Please let me know.

 

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Constellation

Re: Right galaxy bud not pairing

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Hey @JORTIZ_12 ,

 

I attempted to but it required both buds to be connected to reset, and I never got my right connected from it came out of the bo

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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On one of my pairs, the right earbuds is much more silent than the left earbud.

On another pair the right earbud won't charge and it doesn't connect.

Any solutions? I've already tried to reset them and everything, but nothing seems to solve my problems.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds One Bud Won't Connect

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@userLr7r9CCrk2 Thank you for reaching out! I apologize for your frustrations. I will be happy to see what options are available. Please send a private message with the model codes and the serial numbers of the earbuds and a copy of the proof of purchase. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: Galaxy Buds One Bud Won't Connect

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Very happy you found a solution! 

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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I got my Galaxy Buds in January and for some reason my right one has the red exclamation point.  This thread is long and seems that a lot of people have this problem.  Is there a solution yet?

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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put the earbud that is not working in the charger case. plug the charger case with the one bud still in it with lid closed. wait 10 seconds and put it in your ear. mine ended up working after that.

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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I have tried all the troubleshooting steps here. But none of them are working. 

 

My left Galaxy Bud won't connect and has a red exclamation on the app. Well if it can't connect, you can't reset with the app. 

All this started with the recent software update.  

 

So sad, I love my buds. Still under warranty. 

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Product Expert

Re: Galaxy Buds One Bud Won't Connect

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Glad you found a solution for your issue! 

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