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Astronaut

Right earbud won't connect or charge

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I accidentally left my right earbud out over night and the battery died I place it back into the charging case it came with and it says it is charging I take it out the next day and no charge my phone says my left earbud is 100 percent full and it connects to my phone but the other one is still at 0. Then I charge the case fully take the left fully charged earbud out and let the right one charge. The case battery was 0 and the earbud was also 0. This has been happening for around 2 days. If anyone knows what to do can you please help me? Thank you.

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Samsung Moderator
Samsung Moderator

Re: Right earbud won't connect or charge

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Hi there, have you attempted to let both buds die then charging them fully? 

Also could you give the steps listed here a try? https://www.samsung.com/us/support/troubleshooting/TSG01111318/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Product Expert

Re: Right earbud won't connect or charge

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Right earbud won't connect or charge

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Sorry your having this issue you should request for replacement if yuo have warranty . For replacement, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Astronaut

Left Galaxy Bud Not Connecting

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Hello, I have been trying to use my Galaxy Buds but the left bud is not connecting to my phone or charging. I have atempted to contact support with no avail. Does anyone have a solution? Thanks for the help.

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Product Expert

Re: Left Galaxy Bud Not Connecting

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Astronaut

Problem with right bud

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The right we bud has stopped working, it charges but when I put it in my er it doesn't recognize that. I've tried everything, cleaned the buds, restarted them several times. But it still doesn't work. 

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Product Expert

Re: Problem with right bud

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Asteroid

My right earbud worked fine then it did not connet or charge after one day

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My buds worked fine the first day then all of a sudden during a call the right bud went off an now wont connect at all an the red light has been on since. I have tried unpairing an repairing them an I cant reset cause I need both to be connected but all it says is left is fine an right has a red exclamation point about it an disconnected.

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Samsung Moderator
Samsung Moderator

Re: My right earbud worked fine then it did not connet or charge after one day

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Hello! 

 

Thank you for reaching out and providing that information. I would like to look into this further for you, could you please provide me with the model and serial number in a private message? https://bit.ly/2SUXRar

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