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Product Expert

Re: Galaxy bud+ not connecting

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Galaxy bud+ not connecting

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Constellation

brand new left bud not working

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Just purchased buds and went to set up and the left wont charge or connect...help me plz

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Samsung Moderator
Samsung Moderator

Re: brand new left bud not working

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Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Did the buds ever connect and charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Product Expert

Re: brand new left bud not working

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Hello @userR2YJnrmHcQ ,

 

Just following up to confirm your issue was resolved. Please mark your question as resolved or follow up with one of us for resolution.

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Product Expert

Re: brand new left bud not working

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: brand new left bud not working

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OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Constellation

Right side not responding

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Please help I've tried everything to fix the unresponsive ear bud that I have only had for two months now. Please help with this issue. 

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Product Expert

Re: Right side not responding

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Hi @user8bmnvTI5KU, I hope you're doing well.

 

I'm sorry that you are experiencing an issue with your Galaxy buds, I recommend that you call our 1-800-SAMSUNG support line to set up mail-in repair service. You can also request mail-in repair service from our website, I will put the link below.

 

https://www.samsung.com/us/support/service/

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Product Expert

Re: Right side not responding

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
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