cancel
Showing results for 
Search instead for 
Did you mean: 
Product Expert

Re: brand new left bud not working

JUMP TO SOLUTION

Hello @userR2YJnrmHcQ ,

 

Just following up to confirm your issue was resolved. Please mark your question as resolved or follow up with one of us for resolution.

Reply
Loading...
Highlighted
Product Expert

Re: brand new left bud not working

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Product Expert

Re: brand new left bud not working

JUMP TO SOLUTION

OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
Loading...
Highlighted
Constellation

Right side not responding

JUMP TO SOLUTION

Please help I've tried everything to fix the unresponsive ear bud that I have only had for two months now. Please help with this issue. 

Reply
Loading...
Highlighted
Product Expert

Re: Right side not responding

JUMP TO SOLUTION

Hi @user8bmnvTI5KU, I hope you're doing well.

 

I'm sorry that you are experiencing an issue with your Galaxy buds, I recommend that you call our 1-800-SAMSUNG support line to set up mail-in repair service. You can also request mail-in repair service from our website, I will put the link below.

 

https://www.samsung.com/us/support/service/

Reply
Loading...
Highlighted
Product Expert

Re: Right side not responding

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Product Expert

Re: Right side not responding

JUMP TO SOLUTION

I would call Samsung Customer service to check to see if i have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
Loading...
Highlighted
Astronaut

Re: Right side not responding

JUMP TO SOLUTION

How are the galaxy ear buds anyways...?!?!?!...

Reply
Loading...
Highlighted
Constellation

Right earbud will not connect.

JUMP TO SOLUTION

I'm having an issue with my right earbud connecting. I have tried everything.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Right earbud will not connect.

JUMP TO SOLUTION

Hey there! thanks for reaching out, can you elaborate on the troubleshooting steps you have tried? 

Reply
Loading...