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Product Expert

Re: Galaxy bud+ not connecting

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If only the left bud seems completely dead, first check the magnetic points on both the bud, and case to ensure that are not obstructed and preventing charging. Also make sure there are no other magnetic of interfering products nearby. After that done I would say compeltely unpair both from your device, and chare the buds for at least 45mins with no disruption. The battery may just need to leveled and balanced by the charging system. 

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Asteroid

Re: Galaxy bud+ not connecting

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20200330_202958.jpg

As you can see is fully charged, is there something else that I can do? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy bud+ not connecting

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: Galaxy bud+ not connecting

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Galaxy bud+ not connecting

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Constellation

brand new left bud not working

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Just purchased buds and went to set up and the left wont charge or connect...help me plz

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Samsung Moderator
Samsung Moderator

Re: brand new left bud not working

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Are you using the original charger that came with the Galaxy buds?

-If not I would recommend using the original charging cable.

 

Note: Use only Samsung-approved charging devices and accessories. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.

 

When did you start experiencing these symptoms?

 

Have you had a software update to your Galaxy buds recently?

 

Did the buds ever connect and charge?

 

Here's some tips and precautions when charging your Galaxy buds: https://www.samsung.com/us/support/answer/ANS00078081/

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend an accessory exchange. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: brand new left bud not working

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Hello @userR2YJnrmHcQ ,

 

Just following up to confirm your issue was resolved. Please mark your question as resolved or follow up with one of us for resolution.

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Product Expert

Re: brand new left bud not working

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: brand new left bud not working

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OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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