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Cosmic Ray

Re: Can't connect the right ear bud

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You can check if it's the ambient light censore by cover with a tiny sliver tape over black dot. Not clear tape hold to ear if it works it's it's a prob with ambient light sensor.

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Product Expert

Re: Can't connect the right ear bud

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

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Product Expert

Re: Can't connect the right ear bud

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Hi @userr77ISiu8Yd 

 

Not sure if you have tried this step yet, but it's worth a shot.

 

Restart both devices, the buds as well as the smartphone. Remove the Bluetooth profile for the Galaxy Buds from your smartphone and try pairing the buds to your device again. Go to Settings > Connections > Bluetooth. ... Re-pair the buds to your smartphone and check to see if both buds work as usual.

 

I hope this bit of info helps in any way. Have a great day. 

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Product Expert

Re: Can't connect the right ear bud

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Cosmic Ray

Re: Can't connect the right ear bud

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Thanks for your reply.It's currently difficult to go out in my country due to covid 19.So when the situation get better I will go and visit Samsung store in my country.

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Asteroid

Right ear Bud, not working

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Right Ear bud, not seen by my Galaxy Note 8, when i put it in the charging case, the light turns from green to red, so the case see's it, and I assume it's charging it?... I'll leave it in there (and remove the left ear bud to see if it ever completely recharges it.

 

I have 'reset' and paired the set with the galaxy note, but the phone still doesn't see the right bud.

 

Any suggestions on making this magically work again?

 

Purchased from Best Buy a few days after Christmas 2019.

 

thanks,

SJ

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Product Expert

Re: Right ear Bud, not working

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I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They will send you an exchanged new pair once this whole process is completed, as long as the device is still in warranty and has no physical/liquid damage. Everything will be explained in the phone call once you call the call center.

 

If you have any questions, please let us know.

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Samsung Moderator
Samsung Moderator

Re: Right ear Bud, not working

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Hey there! thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds. You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if  Samsung is your retailer, send me a private message with your model code and serial number

 

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Product Expert

Re: Right ear Bud, not working

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OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

 

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Astronaut

The left bud is not working

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I just decided to buy the Samsung Buds Plus

I bought it during the lockdown through online store (trusted reseller in Dubai)

When I received it; I charged it for more than an hour, and tried it.

I tried to get back to the store and they said it needs to be charged for an hour and half.

So I tried to charge it again for another hour.

I disconnected it, I unpair it, I uninstall the wearable app.

None of it work.

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