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Cosmic Ray

Re: Can't connect the right ear bud

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Thanks for your reply.It's currently difficult to go out in my country due to covid 19.So when the situation get better I will go and visit Samsung store in my country.

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Asteroid

Right ear Bud, not working

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Right Ear bud, not seen by my Galaxy Note 8, when i put it in the charging case, the light turns from green to red, so the case see's it, and I assume it's charging it?... I'll leave it in there (and remove the left ear bud to see if it ever completely recharges it.

 

I have 'reset' and paired the set with the galaxy note, but the phone still doesn't see the right bud.

 

Any suggestions on making this magically work again?

 

Purchased from Best Buy a few days after Christmas 2019.

 

thanks,

SJ

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Product Expert

Re: Right ear Bud, not working

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I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring. It sounds like a hardware issue.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They will send you an exchanged new pair once this whole process is completed, as long as the device is still in warranty and has no physical/liquid damage. Everything will be explained in the phone call once you call the call center.

 

If you have any questions, please let us know.

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Samsung Moderator
Samsung Moderator

Re: Right ear Bud, not working

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Hey there! thanks for reaching out, as you have exhausted all troubleshooting for the device, I'd recommend an accessory exchange for the buds. You have the option of going to your retailer for the exchange, if you are out of your retailer's exchange period or if  Samsung is your retailer, send me a private message with your model code and serial number

 

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Product Expert

Re: Right ear Bud, not working

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OK sounds like you have warranty. If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

 

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Astronaut

The left bud is not working

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I just decided to buy the Samsung Buds Plus

I bought it during the lockdown through online store (trusted reseller in Dubai)

When I received it; I charged it for more than an hour, and tried it.

I tried to get back to the store and they said it needs to be charged for an hour and half.

So I tried to charge it again for another hour.

I disconnected it, I unpair it, I uninstall the wearable app.

None of it work.

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Product Expert

Re: The left bud is not working

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Hi @msjohannesburg 

 

In my opinion, I would recommend you try to get a refund and purchase your Buds through samsung.com. That way you know your getting a brand new authentic pair. I know you mentioned you purchased from a trusted seller, but it was a reseller. 

 

You might be paying more going thru Samsung, but it will be worth it in the long run and it will give you peace of mind as to whether it's authentic or not. Just my 2 cents.

 

Hope this bit of info helps in your decision. Have a great day.

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Constellation

Right Ear Bud No longer connecting after Update

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Hello. I've looked far and wide for a solution to my issue, but after an update done to my phone on 2/24/20, my right Galaxy Bud no longer connects to my phone. I've tried every solution suggested in the forums from Resetting, to Unpairing and re-pairing. I'm unable to update the earbuds software due to needing both to connect.
The right earbud still lights the red indicator light on the inside of the case, but it does not connect. I also should add that a usual replacement is not an option, since I don't have the Proof of Purchase with me any longer. Any help would be greatly appreciated to helping me fix this issue. I've greatly enjoyed my time with the Galaxy Buds, but I really don't want to have to shill another $140 USD for a replacement pair due to a faulty update.

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Product Expert

Re: Right Ear Bud No longer connecting after Update

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Right Ear Bud No longer connecting after Update

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For this issue what you do is you call Samsung Customer Service to check to see if you have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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