My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!
@user2n4cUv5LxR When only one earbud connects, an exchange is recommended. For your exchange options, please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky
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Like so many other people I have the same issue that happened a week or so ago. The right bud has an exclamation point. It never connects. Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc. Please advise as to next steps to exchange buds for a new pair.
I am trying to connect my Samsung galaxy ear bud to my phone. When I connect both connected but when I start watching videos I found that only left one is working. Then I checked that right one is not connected. I tried to do many times but failed.
I didn't have any issues with either of the buds. But not the right bud doesn't connect at all. I tried to update the software and everything but it asks to connect both the buds in order to update. That's the thing I cannot connect it to my phone. I even tried connecting to my laptop. The same issue, only the left bud is connecting and working.
