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Astronaut

Re: Left Galaxy bud doesn't connect to phone

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Mine is doing the exact same thing. No answers found online. Common issue. Most likely going to have to go back to the store to trade them in. Would really like to find a self fox though. 

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Comet

Re: Left Galaxy bud doesn't connect to phone

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Hello@userMHA0raDPeb 

have you updated your galaxy wearable apps?

Looks like an update to the Gear Wearable app was pushed, which fixes this issue. Just updated and confirmed is now working.

 

Galaxy Wearable version 2.2.30.20031361

Galaxy Buds Plugin version 1.4.20042451

 

if problem is still reoccurring?

clearing the galaxy buds cache and data in apps helped

Setting > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

Hope this was helpful

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Product Expert

Re: Left Galaxy bud doesn't connect to phone

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Hello @userMHA0raDPeb I am sorry you are having trouble with your buds. No worries we are here to help!

First I would try to reset the buds, you can do so following these steps:


First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If that does not help to get the buds to connect, give the next troubleshooting steps a try.

 

Go to Setting > Connections > Bluetooth and un-pair the buds from there

Next, go to the Wearable's app and un-pair the device

Then uninstall and reinstall the Wearable's app

Once reinstalled reconnect the buds while they are plugged up by the power cord that came with them in the box.

 

I would also suggest tapping and holding the touchpads on the buds while they are in the case until the green light flashes.

 

Please let me know if any of these steps worked! If they do not then I would recommend to contact 1800 -samsung (1-800-726-7864) , live chat or email. As you would be able to ship out your galaxy buds to repair. Below is linked the multiple ways. Have a wonderful day!

 

https://www.samsung.com/us/support/contact/

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Asteroid

Re: Left Galaxy bud doesn't connect to phone

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@elianafeijoo @mkkim I am very thankful for your replies, sadly anything here worked, I tried everything you said, and after all those steps, the same issue appears. I wish I could call that number, but I dont live in the US, so I can't get access to that support. Anyway, I really appreciate your help. I hope that someone else with this same issue can actually find a solution with your steps

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Product Expert

Re: Left Galaxy bud doesn't connect to phone

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@userMHA0raDPeb oh no! There has to be a way! I found a link with number from others countries. If anything you could type in google your country and samsung customer service next to it to see what you get and if you cannot find it I will try my best to help. There is always a way with Samsung!

 

 https://www.samsung.com/latin_en/info/contactus/#none

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Asteroid

Re: Left Galaxy bud doesn't connect to phone

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@elianafeijoo Thanks! I hope I can fix this

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Constellation

My right Galaxy earbud will not connect

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I've tried everything, charging them, letting them die and charging again with the cord that came with it, restarting my phone and the buds, deleting and reinstalling the wearables app, disconnected and reconnected themand lots of other things. And I can't update them either because both earbuds have to be connected for that. I love them and this is the only issue I've had with them and I can't afford another pair. help would be appreciated Smiley Happy

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Product Expert

Re: My right Galaxy earbud will not connect

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Hello @userdZ2XqMNzjG  , I am sorry that you are experiencing this but it sounds as though you are going to have to mail them to get checked out. There are multiple ways of doing this, either calling 1800-samsung (1800-726-7864) and they will send you a shipping label. With that shipping label you will send the buds in a box, and whoever repairs the ear buds will call you to let you know before any replacement if there is a cost or not. Another option is when Samsung Walk In stores open again we can take care of the shipping and handeling, when they receive the product the procedure will be the same. Below I have linked the support to contact Samsung in more ways if those do not work for you. I hope this was helpful. Have a wonderful day!

 

https://www.samsung.com/us/support/contact/

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Samsung Moderator
Samsung Moderator

Re: My right Galaxy earbud will not connect

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Hello!

 

Thank you for providing that information, I can understand wanting to make use of both your buds at the same time. I see you have performed some good troubleshooting and your symptoms persist. I would like to assist you further, could you please provide me with your model and serial number in private message? https://bit.ly/2SUXRar

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Constellation

Left Earbud Won't Connect

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Have had the ear buds Since Novemeber 2019 and as of the last week the left earbud doesn't connect.

I have tried Delete the app and un-pair the device multiple times, the app is up to date, I have let the earbud go flat and then place back in the charging case over night and still no connection at all, have looked on other samsung forums and still no luck.

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