JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds One Bud Won't Connect

(Topic created on: 5/3/20 10:06 PM)
userRinVqQ0FBA
Constellation
Options
Galaxy Buds

My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light  on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!

1,866 Replies
gpeng
Asteroid
Options
Galaxy Buds

Hi, I am having the same issue, worked fine until this morning where only 1 side is connected, when resetting the other side works!

 

Please help SamsungZell 

 

 

0 Likes
Reply
userQBTMGZdGd3
Constellation
Options
Galaxy Buds

Hi, i am having exactly the same issue, my right ear bud not connecting

0 Likes
Reply
user2n4cUv5LxR
Constellation
Options
Galaxy Buds

I have the exact same issue. What was the fix?

0 Likes
Reply
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

@user2n4cUv5LxR When only one earbud connects, an exchange is recommended. For your exchange options, please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userBfwQzwG2Jo
Constellation
Options
Galaxy Buds

Hi there, I have the exact same situation with mine, can I also get some help?

0 Likes
Reply
user59ke4nUWZV
Astronaut
Options
Galaxy Buds

I


@userBfwQzwG2Jo wrote:

Hi there, I have the exact same situation with mine, can I also get some help?



have the same problem and I tried everything but I still couldn't fix it. I used it for only 4 months. 

0 Likes
Reply
userMhnj8bC8qG
Constellation
Options
Galaxy Buds

Did you get this issue solved?


@userzIxdJA7JDM wrote:

Like so many other people I have the same issue that happened a week or so ago.   The right bud has an exclamation point.  It never connects.  Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc.  Please advise as to next steps to exchange buds for a new pair.


 

0 Likes
Reply
Azizsema
Constellation
Options
Galaxy Buds

Hello,

I am trying to connect my Samsung galaxy ear bud to my phone. When I connect both connected but when I start watching videos I found that only left one is working. Then I checked that right one is not connected. I tried to do many times but failed. 

Any solution? Please reply ASAP.

 

Thank you

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
user59ke4nUWZV
Astronaut
Options
Galaxy Buds

I didn't have any issues with either of the buds. But not the right bud doesn't connect at all. I tried to update the software and everything but it asks to connect both the buds in order to update. That's the thing I cannot connect it to my phone. I even tried connecting to my laptop. The same issue, only the left bud is connecting and working. 


@SamsungAdam wrote:

When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?


 

0 Likes
Reply