My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!
@user59ke4nUWZV Thank you for reaching out! I will be happy to look into what options are available. Please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.
It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.
Thank you for reaching out! I will be happy to see what options are available. Please send a private message with the full model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.
