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Constellation

left ear bud not working

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have a pair of buds from amazon with warranty. left suddenly stopped working, right is at 100% battery and left will not connect, both have done this to me  since reciving them from my mother for xmas, should i submit a ticket here or on amazon for replacements

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Samsung Moderator
Samsung Moderator

Re: left ear bud not working

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Have you tried resetting your device? Give this link a try and let me know how if it works for you. 

 

https://www.samsung.com/us/support/answer/ANS00078085/

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Constellation

Galaxy buds stopped working

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I have recently had a couple of issues with my galaxy buds, firstly the left bud seems a lot quieter. And the right bud has stopped working. I am unable to reset or update as when they are in the case, the app displays a orange exclamation mark above the right bud. Thanks in advance Dan.E07E2490-4CD7-4DC9-A896-CEDCA3790BF3.png

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds stopped working

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Hello,

 

Thanks for reaching out.

 

I would recommend sending a private message providing the full model code, serial number, and an image copy of the proof of purchase or full order invoice so I can further assist you? http://bit.ly/2GGYul4

 

Can you also list any troubleshooting steps you may have already tried?

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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I have the same issue except with my left bud. I've tried all of the troubleshooting steps with no luck in resolving the issue. My buds were a gift and I won't be able to obtain the receipt for the buds. Does this mean that I cannot get these repaired even though they are well within the 1 year warranty. They were purchased around Christmas 12/25/19. I have the original packaging and all of the contents but without the receipt I fear that I will be stuck with a broken product. 

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Constellation

Right earbud will not connect

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Hi,

My galaxy buds, the left one will connect while the other one won't. They both charge just fine. I've tried placing one bud at a time into the fully charged case just to ensure that the charging sensors caused the light to lit. I've also cleaned both buds using first a damp then dry cloth & q-tip. Tried forgetting the device under bluetooth settings & disconnecting in the galaxy wearable app. Restarted the device and reconnected in bluetooth and in the app. Tried updating the app & firmware but unable to do so because the right galaxy bud won't connect. Model: SM-R170(EARBUDS); <edit>

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Samsung Moderator
Samsung Moderator

Re: Right earbud will not connect

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Thank you for reaching out! It is recommended to have the earbuds evaluated by a certified technician. I will be happy to look into the options available. Please send a private message with a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Right Galaxy Bud Won't Connect

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Screenshot_20200528-151924_Galaxy Buds.jpgI have had my Galaxy Buds for 6 months and I have never had a problem until now. 2 days ago, my right Bud stopped connecting to my S9+ and it will not show up in the Wear app. The earbuds model number is SM-R170 and the cradle model number is EP-QR170. I am hoping to get a replacement.

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Samsung Moderator
Samsung Moderator

Re: Right Galaxy Bud Won't Connect

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Hey there!

 

I will be happy to further assist with your concerns.

 

Can you provide the serial number from the bottom of the charging case and a copy of the proof of purchase? Also, can you list any troubleshooting steps you have tried so I can better assist you? http://bit.ly/2GGYul4

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Constellation

Left bud disconnected

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Hi! Just purchased any Buds+ this last March. I have not used them since testing one time. Case is full charge, as well as the right bud (working fine), but is says the left bud is disconnected. I have tried updating the app, recharging, reseting, turning off my phone, but nothing works. Please help. I cannot go to the actual store due to lockdown. Thanks.

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