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Asteroid

Re: RIGHT BUD WONT WORK

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Then make sure* sorry for typos

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Constellation

Galaxy bud

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Left galaxy bud not connecting. I did all the steps to reset it , but it still not wanting to connect . 

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Samsung Moderator
Samsung Moderator

Re: Galaxy bud

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Hey there!

Thank you for letting us know what you have tried.
 

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Please help???

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My right bud all of a sudden isn't connected.  I've restarted my phone and disconnected and re-connected buds again and the right one still shows an explanation mark and doesn't work.

How can I fix this?

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Samsung Moderator
Samsung Moderator

Re: Please help???

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I will be happy to assist with your concerns.

 

Can you send a private message providing the full model code and the serial number from the bottom of the charging case so I can further look into this? http://bit.ly/2GGYul4

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Constellation

Left bud

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My left ear bud shows the red triangle when I try to connect to the phone. Did reset 4 times still nothing. Only the right one works

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Samsung Moderator
Samsung Moderator

Re: Left bud

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I will be happy to look into this for you.

 

Can you send a private message providing the full model code and serial number so I can further assist you? http://bit.ly/2GGYul4

 

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Constellation

left ear bud not working

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have a pair of buds from amazon with warranty. left suddenly stopped working, right is at 100% battery and left will not connect, both have done this to me  since reciving them from my mother for xmas, should i submit a ticket here or on amazon for replacements

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Samsung Moderator
Samsung Moderator

Re: left ear bud not working

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Have you tried resetting your device? Give this link a try and let me know how if it works for you. 

 

https://www.samsung.com/us/support/answer/ANS00078085/

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Constellation

Galaxy buds stopped working

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I have recently had a couple of issues with my galaxy buds, firstly the left bud seems a lot quieter. And the right bud has stopped working. I am unable to reset or update as when they are in the case, the app displays a orange exclamation mark above the right bud. Thanks in advance Dan.E07E2490-4CD7-4DC9-A896-CEDCA3790BF3.png

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