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Astronaut

Samsung earbuds

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Does anyone know how to get my lefy side of my earbud to work. The right side is working. Both are fully charged

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Anonymous
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Right Ear Bud won't connect

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It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The light on my galaxy buds case is always red and will not turn green. Please help.
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Asteroid

LH BUD NOT CONNECTING

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Could someone help me out on this? I have sent private messages to two seperate individuals but haven't heard back for a resolution on this issue.

 

The LH Earbud is not connecting to devices

LH Erbud will not charge while in the case nor while case is plugged in

Checked with Wear App and app shows it is disconnected

Tried resetting thru the Wear App and no change

Tried pairing with a seperate device and no change.

 Thansk for any assistance you could provide.

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Constellation

Re: LH BUD NOT CONNECTING

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Same here. Just picked up my buds+ today and left bud shows as disconnected continuously.  Extremely frustrating and wish I'd selected another brand. Galaxy s10 phone user 

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Asteroid

Re: LH BUD NOT CONNECTING

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Ok so basically had the same problem.

Solution for me was:

Unpair.

Leave the working bud outside the case.

With case open plug in charger to case.

Put the non working bud in case (squish it in a bit to make sure the red light briefly comes on or stays on)

Close case.

Let it charge fully (I let it sit for 2 hours) plus an extra 15 + minutes. 

Open case and place the working bud in.

Close case.

Let charge until full or 20 minutes. 

Open case and pair. 

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Asteroid

Re: LH BUD NOT CONNECTING

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Try the above reply and see if it works

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Asteroid

Re: LH BUD NOT CONNECTING

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Tried the above resolution to the T but LH Eardub still does not connect when try to pair the unit.

 

Any further information will be greatly appreciated!

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Constellation

Re: Left bud not connecting

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Hi there my buds are doing the same thing, my right one specifically. I've tried the troubleshooting options available above and still nothing. Can you help please?

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Astronaut

Re: Left bud not connecting

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My issue is my right headphone (which seems like a recurring problem for many people) will charge but won't connect and has an orange exclamation point by it. When I put it in my ear it makes a bad clicking noise. And ready for the more unfortunate part, I got these for Christmas from a family member who has since gotten rid of the receipt. So now I'm stuck with a $150 paper weight 😡😡

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Samsung Moderator
Samsung Moderator

Re: Left bud not connecting

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I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.

 

The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.

 

First, navigate to and open the Galaxy Wearable app on your phone.

For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

 

If you are unable to connect after this, give these steps a try.

 

Go to Bluetooth menu and forget the device

Next, open the Wearables app and unpair the buds from the app

Once unpaired, uninstall and reinstall the Wearables app

Then reconnect the device to the phone like it was connecting for the first time

 

Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.

https://www.samsung.com/ca/support/mobile-devices/sm-r170-galaxy-buds-clean-the-earbuds/

 

 

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