Could someone help me out on this? I have sent private messages to two seperate individuals but haven't heard back for a resolution on this issue.
The LH Earbud is not connecting to devices
LH Erbud will not charge while in the case nor while case is plugged in
Checked with Wear App and app shows it is disconnected
Tried resetting thru the Wear App and no change
Tried pairing with a seperate device and no change.
Thansk for any assistance you could provide.
Same here. Just picked up my buds+ today and left bud shows as disconnected continuously. Extremely frustrating and wish I'd selected another brand. Galaxy s10 phone user
Ok so basically had the same problem.
Solution for me was:
Leave the working bud outside the case.
With case open plug in charger to case.
Put the non working bud in case (squish it in a bit to make sure the red light briefly comes on or stays on)
Let it charge fully (I let it sit for 2 hours) plus an extra 15 + minutes.
Open case and place the working bud in.
Let charge until full or 20 minutes.
Open case and pair.
My issue is my right headphone (which seems like a recurring problem for many people) will charge but won't connect and has an orange exclamation point by it. When I put it in my ear it makes a bad clicking noise. And ready for the more unfortunate part, I got these for Christmas from a family member who has since gotten rid of the receipt. So now I'm stuck with a $150 paper weight 😡😡
I have a few troubleshooting steps we can try to see if we can get the buds to connect properly.
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
If you are unable to connect after this, give these steps a try.
Go to Bluetooth menu and forget the device
Next, open the Wearables app and unpair the buds from the app
Once unpaired, uninstall and reinstall the Wearables app
Then reconnect the device to the phone like it was connecting for the first time
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.