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Constellation

Earbuds 475c

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Only one of earbuds are working The right one wont connect anymore 

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Samsung Moderator
Samsung Moderator

Re: Earbuds 475c

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Thank you for reaching out! The earbuds will need to be evaluated by a certified technician. For repair options, please send a private message with the full model code and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Left bud not working/charging

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My Samsung Left bud won't charge. The wearable app shows a red exclamation mark next to the bud and doesn't identify what it means. I have tried every troubleshooting idea I could find and mine work. I am using the original equipment and I am at wits end. I've decided to take it to a. Authorized Samsung repair shop but I can't find any near me. Can some one please list them. My zip code is 46321. I'm about 25 miles out of Chicago in Indiana. Any help would be truly appreciated. Thanks.

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Samsung Moderator
Samsung Moderator

Re: Left bud not working/charging

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Left Bud Won't Update

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My left Bud did not update when the software updated and has since stopped working and now has a red exclamation mark. The reset ear buds option is grayed out. Please assist. Thank you.

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Samsung Moderator
Samsung Moderator

Re: Left Bud Won't Update

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Dead left bud, won’t charge.

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My Samsung Left bud won't charge. The wearable app shows a red exclamation mark next to the bud and doesn't identify what it means. I have tried every troubleshooting idea I could find and mine work. I am using the original equipment and I am at wits end. I've decided to take it to a. Authorized Samsung repair shop but I can't find any near me. Can some one please list them. My zip code is 47321. I'm about 25 miles out of Chicago in Indiana. Any help would be truly appreciated. Thanks.

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Astronaut

Galaxy buds not connecting properly

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So like 3 days ago my buds worked fine, and after the update it had my right bud did not want to connect ive tried restarting everthing and reseting the buds but nothing, and when i connect it again the right buds connects but not the left bud any help?

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds not connecting properly

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Thank you for reaching out. To confirm, each bud will connect individually but will not connect at the same time? Please send a private message with the full model code and the serial number so I may see what options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Right galaxy bud original wouldn't connect

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Only one bud connects to the phone 

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