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Constellation

Re: Only one will connect to my Galaxy s10+

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hi my buds are pretty new. hardly used. Smiley Sad  my right one wont work all of a sudden. when in charger, light outside is green, inside is red. it connects but the Wearables app notes a grayed out right bud. my model number is SM-R175NZKVXAR 

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Samsung Moderator
Samsung Moderator

Re: Only one will connect to my Galaxy s10+

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Samsung Galaxy Earbuds Right Side not Connecting

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Hey Samsung, im tired of spending time looking up a solution online. I want my money back Smiley Happy Simple as that Smiley Happy Thank you

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Astronaut

Re: Samsung Galaxy Earbuds Right Side not Connecting

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have you tried a simple reset?
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Constellation

Re: Samsung Galaxy Earbuds Right Side not Connecting

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Well, ive tried many resets, bluetooth, pair unpair, update software, in software go to about earbuds and reset? ive done that too

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy Earbuds Right Side not Connecting

JUMP TO SOLUTION

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Right Samsung Galaxy ear bud not working

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Hi 

 

My right ear bud is not working, i've charged the case but I get a red exclamation mark on the wearables app. I have unpaired and repaired the devices but nothing.

 

Please help

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Constellation

Right Galaxy Bud will not connect

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Right Galaxy bud will not connect/charge. I have uninstalled and reinstalled the app, unpaired and repaired bluetooth, reset network settings, and cleared wearable app data. Using samsung charger and cable. Left bud works great.Software version is R170XXU0ATA2. Please help!

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Samsung Moderator
Samsung Moderator

Re: Right Galaxy Bud will not connect

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Hello!

 

Thank you for the information, if you could please send me a private message with your model code and serial number for your buds so I can assist you further. 

 https://bit.ly/2SUXRar

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Constellation

Right earbud will not connect

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The right earbud will not connect. I reset it multiple times and it still won't connect. Also it's not charging at all, but the light inside the case flashes when i place it in.

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