My right earbud has stopped working after recent firmware update. I have attempted to troubleshoot the issue by opening and closing the charging case multiple times, resetting the earbuds in the Galaxy Wearable app, reinstalling the app, toggling bluetooth and unpairing them from the phone. All troubleshooting articles provided by Samsung have been zero help. Please help.
Last night my ear buds were working just fine and i left it out. Now it won't charge or turn on but say disconnected and always have a red light within the case. I've used the original cord to charge the case and it just stuck in a constant state of being disconnect.
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
If you are unable to connect after this, give these steps a try.
Go to Bluetooth menu and forget the device
Next, open the Wearables app and unpair the buds from the app
Once unpaired, uninstall and reinstall the Wearables app
Then reconnect the device to the phone like it was connecting for the first time
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.
If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further.
Let me know if this helped!
hi my buds are pretty new. hardly used. my right one wont work all of a sudden. when in charger, light outside is green, inside is red. it connects but the Wearables app notes a grayed out right bud. my model number is SM-R175NZKVXAR
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL