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Constellation

Left bud does not connect or charge; like it does not exist

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I've tried to hold down both buds and factory reset through the wearable app. I am disgusted;thought I made a good choice with these. It's R170 version.

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Samsung Moderator
Samsung Moderator

Re: Left bud does not connect or charge; like it does not exist

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Thank you for reaching out. I would be happy to look into the best options we have to assist you further. Can I please have your full model number and the serial number from the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Only one updated, now the other one won't connect

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Hello, so around 6 months ago I was playing games, and one of my galaxy buds died (the right one). While I was wearing the one that had still battery, it updated while I was using it. Then the next day when I decided to use them again, only one could connect and it said I couldn't connect the other one because it did not have the software required :weirdchamp:

Is there any way I could fix this? A way to be able to update the one that is behind? If so please send help, my parents spend $100+ on this and I don't want it to go to waste.

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Samsung Moderator
Samsung Moderator

Re: Only one updated, now the other one won't connect

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I would recommend a service repair. Can I please have your full model number and the serial number on the bottom of your Galaxy buds charging case in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Left bud not connecting

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I have 2 different versions of software one in either bud so they couldn't pair up together only one at a time is there an option to update the software on each bud one at a time 

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Constellation

After updated the app, my right bub has connecting issue

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My right bub has a red superised mark, what does that mean?  Thank you

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Asteroid

My right ear bud suddenly stopped working

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Just all of a sudden my right earbud stopped working for 2 days. In charger, it shows a green LED for the right earbud. In the mobile app left earbud connects and works fine. But right earbud doesn't even connect though it is fully charged. 

 

So cheap quality buds with high cost. I will never buy any Samsung products after this.

 

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Constellation

Right Earbud Not Working

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There's a red exclamation point and I'm not sure what to do. Please help!

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Samsung Moderator
Samsung Moderator

Re: Right Earbud Not Working

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With only one earbud connecting, service is recommended. Please send a private message with the full model code and the serial number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Left Bud not working

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My left galaxy bud not working. No sound comes out and it doesn't seem to be charging at all. The right bud works perfectly. I am desperate for a solution. Please help. 

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