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Constellation

Re: Galaxy buds right ear bud not connecting

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Did you get this issue solved?


@userzIxdJA7JDM wrote:

Like so many other people I have the same issue that happened a week or so ago.   The right bud has an exclamation point.  It never connects.  Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc.  Please advise as to next steps to exchange buds for a new pair.


 

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Constellation

Ear bud is not connecting

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Hello,

I am trying to connect my Samsung galaxy ear bud to my phone. When I connect both connected but when I start watching videos I found that only left one is working. Then I checked that right one is not connected. I tried to do many times but failed. 

Any solution? Please reply ASAP.

 

Thank you

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Samsung Moderator
Samsung Moderator

Re: Ear bud is not connecting

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When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Ear bud is not connecting

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I didn't have any issues with either of the buds. But not the right bud doesn't connect at all. I tried to update the software and everything but it asks to connect both the buds in order to update. That's the thing I cannot connect it to my phone. I even tried connecting to my laptop. The same issue, only the left bud is connecting and working. 


@SamsungAdam wrote:

When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?


 

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Samsung Moderator
Samsung Moderator

Re: Ear bud is not connecting

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@user59ke4nUWZV Thank you for reaching out! I will be happy to look into what options are available. Please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Constellation

Re: Ear bud is not connecting

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How would you do that from the iPhone? Without having the buds +?

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Constellation

Right Ear Bud won't connect

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It's been 2 days since my ear buds were working. I am using the original cable, resetting the ear buds, restarting my phone, resetting network settings. All the possible troubleshooting to fix my buds, but nothing happens. The right ear bud shows a "!" mark and is always on a red light, it never turns green. Please help.

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Samsung Moderator
Samsung Moderator

Re: Right Ear Bud won't connect

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Right Ear Bud won't connect

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@userULRhsnptqe I have this same issue but with the left bud

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Asteroid

Re: Right Ear Bud won't connect

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I have the same issue. Just in 2 months right earbud stopped working

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