Left bud does not connect

[SamsungZell]

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[nattdr]

Hi I just replied in a private message. I hope you can help me get my buds working again!

[Jenelle]

Hello, Ive had my earbuds for over a yr and my left one died and never have been able to reconnect it. I keep them clean and have reset them disconnect them from my phone. Ive gone through all the threads on many websites nothing has helped. What do I do next? 

[Jizzl001]

Check and make sure the charging pin inside the case for the left ear is not bent. That happened to me once and I saw that it was not touching the pins, thus not charging.

[SamsungZell]

Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:
 

[DixieThomas]

Anyone having a problem with 1 galaxy bud working and not the other?

[kosherage]

make sure they are both charged.

[userSEX7CF2Pl8]

Hello. My left Galaxy bud is not working (my right is fine). When I go in the app, there is an ! Over the left one. I have tried reinstalling the buds and app. The spot in app to reset is greyed out. I have tried charging it and no response on the left one. I have tried troubleshooting for over a month with all of the posted recommendations and no luck. What now? 

[userSEX7CF2Pl8]

Hello. My left Galaxy bud is not working (my right is fine). When I go in the app, there is an ! Over the left one. I have tried reinstalling the buds and app. The spot in app to reset is greyed out. I have tried charging it and no response on the left one. I have tried troubleshooting for over a month with all of the posted recommendations and no luck. What now? 

[userYHFNDs0aZs]

Just a fair warning do not send in for repair even if they are under warranty because you will never get them back and they will try to find a way to blame you and you'll never get a refund or replacement! I've been fighting with case management already for four months!

[uservhtfOl8z21]

Right Galaxy bud will not connect/charge. I have uninstalled and reinstalled the app, unpaired and repaired bluetooth, reset network settings, and cleared wearable app data. Using samsung charger and cable. Left bud works great.Software version is R170XXU0ATA2. Please help!