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Asteroid

Re: Galaxy ear buds only one earbud connects

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Anyone else having issues with their galaxy buds after the update

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Samsung Care Ambassador

Re: Galaxy ear buds only one earbud connects

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Hey @Somir1, I hope your day is going well.

 

What kind of issues are your Galaxy Buds having?I've had two updates for my Galaxy Buds and haven't experienced any issues.


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Asteroid

Re: Galaxy ear buds only one earbud connects

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After my update it keeps saying the left earbud is dissconnected and I all I get is a ! Sign for the left bud on my wearables app

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Samsung Moderator
Samsung Moderator

Re: Galaxy ear buds only one earbud connects

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Hello there, have you given these steps a try? 

 

1- Uninstall the Galaxy Wearable app and all plugins from the phone.
2- Access the phone's Bluetooth settings to see if the Buds are connected ->if yes, unpair them completely. 
3- Restart the phone, and then make sure Bluetooth on the phone is turned on

4- Attempt to reconnect them both at the same time back to the phone. 

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Constellation

Re: Galaxy ear buds only one earbud connects

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I think my earbuds have different sw version each so they don't connect together If you guys allow update software seperately, I think this problem will solve.

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Samsung Moderator
Samsung Moderator

Re: Galaxy ear buds only one earbud connects

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@userW7RrF5UBbd Will you please send a PM with the model code, serial number, and software version(s) of the Buds? http://bit.ly/2Kq3B5F



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Galaxy ear buds only one earbud connects

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We recommend you calling and talking to our promotions department (866-888-5503)

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Samsung Care Ambassador

Re: Galaxy ear buds only one earbud connects

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As @SamsungQue, mwntiomen, you can try uninstalling the Galaxy Wear app. While the app is uninstalled, I'd also recommend deleting your buds from the Bluetooth settings.

 

After that, reinstall the Galaxy Wear app and pair them back up again. 😊


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Samsung Moderator
Samsung Moderator

Re: Galaxy ear buds only one earbud connects

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Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your
full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version
number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy ear buds only one earbud connects

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I just want mine. My wife and I both ordered the free ear buds before the last day. Some promotional offer....its been like 3 weeks and nothing. Anyone have an idea. She has the new 10+ and I have the 8

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