This is total fake news! The PC app still needs both buds connected to update. And forcing to someone to "find another earbuds with the older version" is impractical to many people. Samsung needs to invest in their customer service... I don't mind that there are some hiccups with a new product launch, but to simply ignore the customers that are having issues is a big deal, and will definately impact my buying decisions in the future.
My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. It was working fine earlier but then the sound quality became jitterish and few minutes later, dead. Also when I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. Someone please help!
Did you buy yours separate or came with S10? I unfortunately bought them separate on a marketplace type app(OfferUp) and now that the buds has stopped working I couldn’t find the Warranty Card inside the box. Messaged the guy as of now to see if he still has it, turns out he bought his pair from Verizon with the S10 and it didn’t come with a warranty card! Although some reviews on Youtube do seem to show some Buds do have some warranty stickers on the box and a card inside! The guy said he still has his invoice receipt from Verizon. Will be asking for it. Glad I’m not the only one! Hopefully Samsung sees this thread or other ones in the future! Very disappointed in these buds. Have some 3rd party looking earbuds from a company called Tranya that cost me only $50 and I work in power washing, those things have been through h3ll, fell in water, dropped from 24+ft, and are still holding up! Guess the hype for these was a no no.
Thank you for that information. Can you please send me a picture of the error message you are receiving in private message? Also, can I please have your full model number, software version on each earbud, the device your earbuds are paired to, your service provider, and the Galaxy wearable app version number?
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL