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Constellation

Re: Right Ear Bud won't connect

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yeah mine is doing the same thing and i've tried letting them die completely and tried unpairing them etc. but the right earbud is still acting like its dead or something. 

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Constellation

Galaxy Buds - Right Earbud not working

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My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However, it does activate the Red Light on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. Also when I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. 

 

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Right Earbud not working

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Thank you for that information. Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111299/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Buds - Right Earbud not working

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how is this supposed to help

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Asteroid

Re: Galaxy Buds - Right Earbud not working

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Ive had a similar issue, what i did was turned off the bluetooth of any device i connected to them with, then put them in their case and plugged it into the charger for about a minute. seemed to solve it for me.

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Cosmic Ray

Re: Galaxy Buds - Right Earbud not working

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Have you tried removing from history, clearing app data, then re-pairing?

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Constellation

Re: Galaxy Buds - Right Earbud not working

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Mine are not working too. did you get them to work? I have disconnected my Bluetooth, and have singlely charged the right earbud by itself. It  says it's still not charged. 

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Constellation

Re: Galaxy Buds - Right Earbud not working

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Brand new, this happened to me when I left them on the charger overnight in my office . Came in the next morning and the right bud shows a red X in the app, won't connect and basically just sits in the case. There's no way to remove and add them back or apply software patch, which I suspect is the culprit since I updated them the day before it started last week. Thoroughly frustrated! 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds - Right Earbud not working

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@userkDdLly8osC I will be happy to help.

 

Can you send a private message providing the full model code and the serial number from the bottom of the charging case so I can better assist? http://bit.ly/2GGYul4

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Astronaut

Re: Galaxy Buds - Right Earbud not working

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@SamsungJoJo Same issue can you please help me as well. 

 

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