Galaxy bud not charging

[SamsungRei]

Thank you for reaching out! Are you charging both buds at the same time? Does it show as connected in the Wearables app?

[user9X6I9rzU9b]

Yes both are charging at the same time the left one is charging with no problem but the right one is not charging at all 

[user9X6I9rzU9b]

Yes both are charging at the same time the left one is charging with no problem but the right one is not charging at all. And in the app it shows as if it is not charged 

[SamsungJace]

Have you attempted to reset the buds?

[user9X6I9rzU9b]

Yes I sent them in 

Thank you

[userSPVl8XsBS4]

Model number sm-r170(earbuds)

Serial number <hidden serial number>

The left ear bud and case charge just fine and I am using the cable that ce with my ear buds

[userMqn6imj41y]

As the title says I got these with my Note 10+ and have been loving them and using them regularly, however the right earbud now fails to charge in the charging case. I have tried resetting them in the Wearables app, tried unpairing and re-pairing, and also tried re-installing the Wearables app.

I have even left them in the charging case overnight while the case is plugged into the charger so that both would ideally be at 100%, but they weren't. The left ear bud was at 100, the right ear bud at 40 still and the case showed a green light which should mean 100% charge.

[SamsungAdam]

Have you tried charging the Galaxy buds separately? 

[userMqn6imj41y]

I cannot get the Right Bud to charge at all. If I just leave it in the case by itself I get a Green or Orange light on the charging case, but the bud itself does not charge. I have tried resetting the buds and re-installing the Galaxy Wear app again just to see if it was just a graphical issue of the charge percentage not going up, but it doesn't seem to be.

[SamsungQue]

@userMqn6imj41y Can you send me a private message using this link here? Provide the following information. 

• Model Number
• Serial Number