There are many reasons you could be experiencing these symptoms.
Have you had a software update to your Galaxy buds recently?
- If yes, check to see if you have 2 different software version on your Galaxy buds
Did the bud you are experiencing these symptoms with ever connect?
- If yes, how long have you been experiencing these symptoms?
I would recommend trying to connect your buds individually to see if you can connect your the bud that is experiencing these symptoms.
If your phone cannot connect to one or both of your Galaxy Buds or Gear IconX, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.
Give this link a try for issues with your Galaxy buds connecting: http://www.samsung.com/us/support/troubleshooting/TSG01111318/
If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Can you please provide me the following information in a private message: http://bit.ly/2JH2rq2
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