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Asteroid

Re: galaxy bud left bud isnt turning on

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having the same problem...

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Samsung Moderator
Samsung Moderator

Re: galaxy bud left bud isnt turning on

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Hey, I would like to look into this for you. Try giving these steps a try.

 

1.  Uninstall the Galaxy Wearable app and plugins – all
2.  Access the phones BT settings – to see if the Buds are connected-if yes, unpair
3.  Restart the phone, and then make sure BT on the phone is turned on and repair the buds using Bluetooth when prompted reinstall the Galaxy Wearables app.

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Product Expert

Re: galaxy bud left bud isnt turning on

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: galaxy bud left bud isnt turning on

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I would call Samsung Customer service to check to see if i have warranty . If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Constellation

Galaxy Buds: Right earbud not connecting.

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My right earbud won't connect at all. I've done everything possible to try make it connect again including resetting the buds, reconnecting them to my phone, deleting the app and redownloading it and just charging the buds to full. Nothing seems to work. Everytime I try to put the bud in my ear there is no sound to confirm that it is in right and no sound comes out at all. When I open my buds case my phone says that the left ear bud is 100% and the right is disconnected. And when I go into the gear app the right earbud always has an exclamation mark (!) next to it. Please help, my galaxy buds are pretty new and I just want to know what is wrong and how to fix it. Thanks

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds: Right earbud not connecting.

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy Buds: Right earbud not connecting.

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I am having the same problem and have tired multiple fixes and nothing is working

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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Hope all is well userwTXJjfhGgX other than your ear bud issue

 

There are some possible issues that might be causing it such as:

  1. Blockage in the Output of the Bud on the speaker grill causing a lower or muffled sound.
  2. Water may have seeped in causing internal damage to device.
  3. The bud itself isn’t calibrated properly

I suggest calling 1-800-Samsung for a mail in repair, if you are under warranty and no physical damage was done to the unit it should be an easy fix. But if you are not there may be a do the repair

               *Make sure your galaxy wearables software is up to date*

I hope you found this information useful.

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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If you purchased them less than a year ago you should still be in warrenty all you have todo is call 1800-Samsung and they will help you ship it out.

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Product Expert

Re: Galaxy Buds: Right earbud not connecting.

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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