Im sorry to hear about your connection issue. Lets try some troubleshooting to resolve your issue. I would like for you to charge the case fully with the buds properly inserted in the L and R areas. Once, these are set to go ahead and close the case and charge the buds. Go to the galaxy wearables app, check the setting of your buds. See if one is turned off or volume is keyed in low. If these do not work, please reset the phone and re-add the buds once fully charged. Also check to make sure the galaxy wearable app is up to date and the galaxy buds software haas been updated. If not please do so. If none of these troubleshooting steps resolve the issue you will need to mail out the device for servicing by calling 1-800-Samsung. If this answered your question please mark as resolved.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.
If you have any questions, please let us know.
If all available troubleshooting steps did not help, I would recommend an exchange. Please send a private message providing the full model code, serial number, and an image copy of the proof of purchase or full order invoice. http://bit.ly/2GGYul4
To whom it may concern,
I have had the Samsung Galaxy Buds for about 2 months and today when I tryed to connect to both earbuds only the right bud connected. I have troubleshooted by following any and all recommendation I could find on the Samsung forum, but nothing would work. All I could find for applicable solution would be an accessory exchange. If there is anything the Samsung company can suggest that I have never tried, I would be more than willing to do so.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link
For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/
Hey @Hwood11 ,
I'm sorry about your issue and if you've only had them for two months they are still covered by warranty. You can contact Samsung for your warranty mail-in repair process by using the information provided on the Conact Us page. You can also use your Samsung Members App to chat with a representative as well. There is no Samsung Authorized Retail location that will be able to assist you with this issue.
Hope this helps!
If none of the troubleshooting steps have worked regarding connection issues on the Galaxy Buds, please send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist. http://bit.ly/2GGYul4