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Astronaut

Re: Right galaxy bud original wouldn't connect

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Screenshot_20200615-234551_Galaxy Buds+.jpg

Same

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Samsung Moderator
Samsung Moderator

Re: Right galaxy bud original wouldn't connect

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Hello,

 

Try giving this link here a look giving additional steps to try regarding connection issues with your galaxy buds: http://www.samsung.com/us/support/troubleshooting/TSG01111318

 

Also, make sure the device you are pairing the buds with is up to date on its software.

 

If the troubleshooting steps did not help in the link above, I would recommend try resetting the buds to see if that helps any.

 

Tap About earbuds. Tap Reset earbuds and then tap Reset to confirm.

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Astronaut

Re: Right galaxy bud original wouldn't connect

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My right ear bud is now not connecting. There is an exclamation mark on it in the wearables app. Unable to try and install updates since I can't connect both buds. Like everyone else in this thread, very frustrated!

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Constellation

Right ear bud not connecting

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My right ear bud is not connecting. It has exclamation mark by it. How can I connect right ear bud to phone.

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Samsung Moderator
Samsung Moderator

Re: Right ear bud not connecting

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Hello,

 

What troubleshooting steps have you tried so I can better assist?

 

Also, can you provide the full model code and the serial number in a private message so I can look into the warranty status? http://bit.ly/2GGYul4

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Constellation

Re: Right ear bud not connecting

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for me my left bud just stopped working out of nowhere and in the galaxy wearable app it shows the left bud is disconnected and a "!" sign next to it. Ive tried everything but to no avail also it makes the inner chagring case led to turn red as if its charging altough its been charging a whole 24hrs any help?

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Astronaut

Re: Galaxy Buds One Bud Won't Connect

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Today I was about to buy some ear buds glad I didn't sound like they are Trash

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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I'm having the same problem. Right eadbud won't connect. Have contacted support, went through their troubleshooting as well as trying stuff in this thread. This started after I updated them within the last two weeks. 

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Constellation

Re: Galaxy Buds One Bud Won't Connect

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same issue. tried everything and still no luck with the right bud connecting. help please!

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Astronaut

Re: Galaxy Buds One Bud Won't Connect

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same issue here too.  tried all the things in the thread and no luck to get it to connect.

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