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Astronaut

Disconnected left bud

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I bought Samsung Buds plus approximately a week ago. Yesterday all of a sudden my left bud stopped connecting to my phone and charging (S9+). 

The case is not charging it. I've tried to unpair them from my phone many times but still nothing. It's like the left one doesn't work anymore. 

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Samsung Moderator
Samsung Moderator

Re: Disconnected left bud

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Samsung Buds + Right side low volume

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I put my earbuds on today and the right side is significantly lower sound than the left. I have tried all troubleshooting methods including cleaning and resetting. I LOVE my earbuds when they worked and use them almost daily. Please help!

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Samsung Moderator
Samsung Moderator

Re: Samsung Buds + Right side low volume

JUMP TO SOLUTION

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung Buds + Right side low volume

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I'm having a problem with my right earbud staying disconnected. I've tried resetting the earbuds, resting my phone, and disconnecting and reconnecting the earbuds but nothing works

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Constellation

Re: Samsung Buds + Right side low volume

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My left earbud is refusing to connect to my phone despite me resetting the buds and trying to clean the ports with a qtip. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Buds + Right side low volume

JUMP TO SOLUTION

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung Buds + Right side low volume

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Having same issue will u help me

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Samsung Buds + Right side low volume

JUMP TO SOLUTION

Hey there!

 

I would be happy to look into your concerns.

 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds One Bud Won't Connect

JUMP TO SOLUTION

Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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