Galaxy buds right ear bud not connecting

[gpeng]

Hi, I am having the same issue, worked fine until this morning where only 1 side is connected, when resetting the other side works!

Please help SamsungZell 

[userQBTMGZdGd3]

Hi, i am having exactly the same issue, my right ear bud not connecting

[user2n4cUv5LxR]

I have the exact same issue. What was the fix?

[SamsungRei]

@user2n4cUv5LxR When only one earbud connects, an exchange is recommended. For your exchange options, please send a private message with the model code, the serial number, and a copy of the receipt. http://bit.ly/2XERsky

[userBfwQzwG2Jo]

Hi there, I have the exact same situation with mine, can I also get some help?

[user59ke4nUWZV]

I

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@userBfwQzwG2Jo wrote:

Hi there, I have the exact same situation with mine, can I also get some help?

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have the same problem and I tried everything but I still couldn't fix it. I used it for only 4 months. 

[userMhnj8bC8qG]

Did you get this issue solved?

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@userzIxdJA7JDM wrote:

Like so many other people I have the same issue that happened a week or so ago.   The right bud has an exclamation point.  It never connects.  Ive removed the wearable app, restarted the buds, verified the pins are not jammed...etc.  Please advise as to next steps to exchange buds for a new pair.

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[Azizsema]

Hello,

I am trying to connect my Samsung galaxy ear bud to my phone. When I connect both connected but when I start watching videos I found that only left one is working. Then I checked that right one is not connected. I tried to do many times but failed. 

Any solution? Please reply ASAP.

Thank you

[SamsungAdam]

When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?

[user59ke4nUWZV]

I didn't have any issues with either of the buds. But not the right bud doesn't connect at all. I tried to update the software and everything but it asks to connect both the buds in order to update. That's the thing I cannot connect it to my phone. I even tried connecting to my laptop. The same issue, only the left bud is connecting and working. 

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@SamsungAdam wrote:

When did you start experiencing these symptoms?

Have you had a software update to your Galaxy buds recently?

Did the right bud ever connect? Do you only experience these symptoms when watching videos?

Are you able to connect your right bud separately from your left?

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