JUMP TO SOLUTION Solved

Original topic:

Galaxy Buds One Bud Won't Connect

(Topic created on: 8/19/19 11:53 PM)
userRinVqQ0FBA
Constellation
Options
Galaxy Buds

My right galaxy bud has stopped working. It won’t charge, pair, make the pairing(sensor) noise when it’s picked up from the charging case. However it does activate the Red Light  on the case when placed back inside. Not sure if the charging spots on the buds have stopped working. When I go on my Galaxy Wearables app, it shows the left bud’s stats and battery life while the right shows that it’s disconnected or just not charged. I looked into trying to resetting the ear buds but nowhwere in my wearable app allows me to do so. I cant update one without the other. Someone please advise!

JUMP TO SOLUTION
1,866 Replies
keith134
Constellation
Options
Galaxy Buds

I don't know how can you send me a private message cuz I clicked on your name it didn't work and then I tried to respond directly to your response with no success either thank you

0 Likes
Reply
SamsungJace
Community Manager
Community Manager
Options
Galaxy Buds

You'll need to use the Community through a web browser in order to send a private message.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
useriHB2FgR8bN
Constellation
Options
Galaxy Buds

Went through two customer service people who have told me to drive 2hour round trip to get it looked at. Nope. Clearly based on the forums something is up or not intuitive what is the solution @SamsungLarryK 

0 Likes
Reply
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for reaching out. Are you using the original charging cable that came with the Galaxy buds?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
useriHB2FgR8bN
Constellation
Options
Galaxy Buds

Yes. 

0 Likes
Reply
SamsungJace
Community Manager
Community Manager
Options
Galaxy Buds

The solution is to have the Galaxy Buds replaced. We see this symptom a lot when the buds were somehow updated on two different versions. The most common ways this has happened have been when only one bud was in the charging case at the time of the update or for some reason one bud was not fully flush with the sensors. If you would like to proceed with an exchange through this line of support I'd be more than happy to get it set up for you just send me a private message with your full model code and serial number from the back of the cradle. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userqvdfZYkbgl
Constellation
Options
Galaxy Buds

My right galaxy bud won't connect to my phone but the left one does. I thought it needed charging but it still won't connect after a full nights worth of charging. I can't reset because the right earbud wont connect. Please someone help me.

0 Likes
Reply
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Hey there!

 

Thanks for reaching out.

 

Can you send a private message providing the full model code and serial number from the bottom of the charging cradle? http://bit.ly/2GGYul4

0 Likes
Reply
userr2jN1p7EhF
Constellation
Options
Galaxy Buds

I have had my galaxy buds for about a month now and one of the earbuds does not connect anymore. When I put the earbud inside the case the red light comes on but after several hours never changes to green.

0 Likes
Reply
SamsungJace
Community Manager
Community Manager
Options
Galaxy Buds

Hello there, it sounds like your earbuds may be on two different software versions. There are a couple of ways this can happen from one of the buds not being in the case at the time of the update to the bud not being fully flush on the connectors in the case. The current fix for this is to have the buds exchanged. If you would like to proceed with an exchange through Samsung I'd be more than happy to set this up for you I'll just need you to send me a private message with your full model code and serial number from the back of the charging case. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply